AI-UX 智慧產品設計髓

第1分AI與UX的大陸

第1章AI與UX的平行發展史................................ .................................................. .2

AI 和UX 的緣起........................................... .................................................. ........2

推理期與第一次AI 寒冬................................. .................................................. .....4

知識期與第二次AI 寒冬.................................... .................................................. ..5

互動設計的誕生........................................... .................................................. ................6

學期與AlphaGo ................................... .................................................. ...........7

UX 的崛起................................... .................................................. .................................9

的教訓：AI 的寒冬又要來了嗎............ .................................................. .....10

UX ：驅散魔咒的關鍵..................................... .................................................. ...13

第2章AI技術的本質....................................... .................................................. ....14

「為您效勞，先生」 .................................... .................................................. ....14

AI 只是一個程式...................................... .................................................. ...........15

AI 很難靠技術區分................................ .................................................. ...........18

以AI，應萬變.............................. .................................................. ..........................18

意料之外和情理之中.................... .................................................. ..........................20

說到底，聰明的還是人.................... .................................................. ................21

第3章AI體驗主義........................ .................................................. ..........................23

智能的強與弱..................... .................................................. .................................23

弱人工智慧與設計........... .................................................. ................................25

技術、功能與體驗.... .................................................. ....................................26

體驗主義下的AI ....... .................................................. ................................28

第1分總結... .................................................. .................................................. .30目錄

第2分產品的智慧

第4章智能是什麼................................ .................................................. ..........32

智能就是自動嗎.............................................. .................................................. ....32

意識時空理論................................................ .................................................. ..........33

意識、腦與需求................................ .................................................. ..................35

因果關係之梯........................... .................................................. ................................36

機器的智慧.................... .................................................. .....................................38

第5章產品智能的7層次. .................................................. .................................41

人工智慧.............. .................................................. ....................................41

產品智慧金字塔.. .................................................. ................................................42

0級智能：執行.............................................. .................................................. .....43

1 級智能：回饋....................................... .................................................. ..........43

2 級智能：空間................................ .................................................. ................44

3 級智能：社交.................... .................................................. ................................45

4 級智能：幹預.................. .................................................. .................................47

4 級智慧的產品........... .................................................. ..................................49

5 級智能：想像.... .................................................. ................................................50

6 級智能：自我............................................... .................................................. ....52

第6章體驗定義智能....................................... .................................................. ....55

用深度學下圍棋........................................ .................................................. ....55

運氣與數量........................................ .................................................. ..................57

靠運氣，但不全是.................... .................................................. ..................58

快速走子與強化學...................... .................................................. ....................60

AlphaGo 如何「思考」 .................................. .................................................. ................61

AlphaGo 是幾級智慧............................ .................................................. ..............63

智能是一種體驗...................................... .................................................. .....65

第2分總結................................................ .................................................. ..............68

XVIIAI-UX：未來產品設計髓

第3分設計架構與設計流程

第7章智慧產品的思考架構..... .................................................. ....................70

窗戶與空調.................... .................................................. .................................70

基本歸因錯誤............ .................................................. ................................72

智慧產品設計的心理學基礎.... .................................................. ................................73

產品的4 要素.................. .................................................. ................................76

技術：不只是AI ............ .................................................. ....................................77

服務：任務重構....... .................................................. ................................................78

介面：越GUI .. .................................................. ................................................80

環境：氛圍與基礎.............................................. .................................................. 81

智慧產品的思考架構................................ ................................................82

第8章智慧產品的設計流程........................................... .....................................84

設計層次與智慧...... .................................................. ................................................84

產品塔：從抽象到具象................................................ ..................................85

UX 三鑽設計流程.... .................................................. ................................................88

把鐵鎚收在工具箱裡................................................. ................................................90

體驗維度與設計路徑. .................................................. ................................92

第9章情境與評估.. .................................................. .....................................96

智慧產品的情境.................................................. .................................................. 96

創造有值的AI ............................................ .................................................. .....98

AI 不是人類的複製品...................................... .................................................. ....99

人機共生........................................... .................................................. ................101

智慧產品的評估........................................ .................................................. ..103

圖靈與巫師........................................... .................................................. ...........108

第3分總結................................ .................................................. ....................111

第4分智慧產品設計的70個原則

第10章解放用戶............. .................................................. ................................. 114

解放用戶：從省力到省心........ .................................................. ................116

1 級解放：接管簡單迴路.................. .................................................. ................117

2 級解放：接管太空行動任務................................ ................................................121

3 級解放：接管社交任務........................................... ................................124

4 級解放：接管邏輯工作.. .................................................. ................................125

5 級解放：抽象與創意........... .................................................. ................................127

6 級解放：主動盡責................. .................................................. ................129

解放與人類參與..................... .................................................. ................................130

第11章強化用戶................. .................................................. ..............................133

1 級強化：簡單迴路支持............ .................................................. ....................133

2 級強化：空間行動支援..................... .................................................. ................135

3 級強化：社會支持............................... .................................................. ................138

生理障礙補償................................ .................................................. ................139

4 級強化：邏輯支援........................... .................................................. ..............140

5 級強化：想像支持............................. .................................................. ................143

智慧重構生活................................. .................................................. ................145

第12章與使用者溝通........................ .................................................. ................149

很能幹，卻難用........................ .................................................. ................149

智慧產品溝通的基本邏輯................ .................................................. ...........151

智能溝通的15 個原則.............................. .................................................. ........151

自然的溝通............................................... .................................................. ................157

大語言模型與ChatGPT ................................... .................................................. .159

理解、邏輯與常識..................................... .................................................. .162

中文套房........................................ .................................................. ..............164

大語言模型是溝通的嗎. ........................... ..........................................166

第13章有禮與貼心. .................................................. ..........................................169

有禮感設計的10 個原則.................................................. ..................................170

貼心感設計的5 個原則........ .................................................. ....................174

智能的外形.................. .................................................. ................................178

第14章建構可接受的AI ... .................................................. ................................182

接受度設計............. .................................................. ................................................182

不信任擴散... .................................................. .................................................. ....184

創造可解釋的AI ......................................... .................................................. ....186

被忽略的可靠....................................... .................................................. ..........188

雅，無止境................................ .................................................. ................189

第4分總結............................. .................................................. ......................191

第5分倫理與未來

第15章倫理與責任.............. .................................................. ...........................195

倫理：智慧產品的核心問題............. .................................................. ................195

被控的AI .............................. .................................................. ................197

被AI 困住的人們.................. .................................................. ................................198

去人性化的AI ................ .................................................. ................................200

智能會讓人失去工作嗎....... .................................................. .................................201

AI 的濫用............. .................................................. ........................................203

第16章智能的未來................................................ ................................................206

這很棒，但還很遠.......................................... .................................................. ..206

大腦真的是一台計算機嗎....................................... ................................................208

大力出奇蹟... .................................................. .................................................. ....209

智慧產品的未來.................................... .................................................. ....212

UX 與AI 的未來...................................... .................................................. ................213

第5分總結.................................... .................................................. ................215

附錄1 計算機與演算法基礎........................... .................................................. .......216

附錄2 機器學級入門.................................... ................................................220

附錄3 UX的底層邏輯................................................ ...........................................235

後記... .................................................. .................................................. ................237

參考文獻................................ .................................................. ....................................238