ServiceNow Cookbook

Ashish Rudra Srivastava

  • 出版商: Packt Publishing
  • 出版日期: 2017-02-28
  • 定價: $1,780
  • 售價: 8.0$1,424
  • 語言: 英文
  • 頁數: 376
  • 裝訂: Paperback
  • ISBN: 1785880527
  • ISBN-13: 9781785880520
  • 立即出貨 (庫存=1)

商品描述

Key Features

  • Solve problems and challenges encountered while implementing or using ServiceNow in your organization
  • Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment
  • Comes with recipes to improve the way you design and create automated workflows

Book Description

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle.

Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow.

By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.

What you will learn

  • Grasp the basics, such as entering and navigation, required to implement ServiceNow
  • Perform core configuration and management tasks
  • Use the ServiceNow plugins to manage development
  • Build and publish custom applications for service management
  • Design data-driven apps to connect with outside worlds by getting into Client and server scripting
  • Configure alerts and notifications and understand e-mail troubleshooting and watermarking
  • Build and configure reports to set up your dashboard as per the requirement
  • Create and configure workflow activities

About the Author

Ashish Rudra Srivastava is an ITIL and Service-Now Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM and Infrastructure Management implementations and solutions delivery. He holds a bachelor degree in Computer Science & Engineering and a dabbler at Artificial Intelligence, Big Data, Cloud & mobile application development, Enterprise architecture frameworks and ITSM applications. He works as a Service-Now consultant, developer and trainer and has trained numerous industry professionals in ITSM tools like Service Now, BMC Remedy and JIRA in administration, development and implementation areas. He is a strategic partner to clients in Insurance, Banking and Manufacturing domains.

His research interest lies in Artificial Intelligence based network security systems. He has propounded an innovative concept of PMA-Hardware utilising an indigenous framework called NFCL model. His research paper on this titled Hardware Based Total Secured Networks was published in IJFCC journal in 2012.

Table of Contents

  1. Getting Started with Service-Now
  2. Performing Core Configuration and Management Tasks
  3. Building Data-Driven Application
  4. Configuring Alerts and Notifications
  5. Building and Configuring Reports
  6. Creating and Configuring Workflow Activities
  7. Auditing and Diagnosing Service-Now

商品描述(中文翻譯)

主要特點



  • 解決在組織中實施或使用ServiceNow時遇到的問題和挑戰

  • 幫助您建立核心管理和維護技能,以自動化和協調您的IT環境

  • 提供改善設計和創建自動化工作流程的方法

書籍描述


ServiceNow是您創建企業級應用程序的理想平台,為請求者和履行者提供更好的可見性和對流程的訪問。通過本書,我們將引導您進入ServiceNow的世界,讓您以最少的麻煩使用平台所提供的最佳功能。


從核心配置和管理任務開始,本書將幫助您建立數據驅動的應用程序,並探索開發的最佳實踐。您將學習為用戶設置電子郵件通知並使用數據庫視圖進行報告。接下來,本書將指導您從工作流程中創建各種任務,並向您展示如何充分利用ServiceNow提供的工作流程工具。最後,本書將引導您進行ServiceNow的審計和診斷。


通過閱讀本書,您將獲得能夠解決在ServiceNow平台上遇到的日常問題的實用技能。

您將學到什麼



  • 掌握實施ServiceNow所需的基礎知識,如輸入和導航

  • 執行核心配置和管理任務

  • 使用ServiceNow插件進行開發管理

  • 構建和發布用於服務管理的自定義應用程序

  • 設計與外部世界連接的數據驅動應用程序,並進行客戶端和服務器腳本編寫

  • 配置警報和通知,了解電子郵件故障排除和水印

  • 構建和配置報告,根據需求設置儀表板

  • 創建和配置工作流程活動

關於作者


Ashish Rudra Srivastava是一位ITIL和Service-Now認證專業人士,曾協助多個全球組織實施ITSM、CRM、BPM和基礎設施管理,並提供解決方案。他擁有計算機科學與工程學士學位,對人工智能、大數據、雲和移動應用程序開發、企業架構框架和ITSM應用程序等領域有涉獵。他是一位Service-Now顧問、開發人員和培訓師,並在管理、開發和實施領域培訓了許多行業專業人士,包括Service Now、BMC Remedy和JIRA等ITSM工具。他是保險、銀行和製造領域客戶的戰略合作夥伴。


他的研究興趣在於基於人工智能的網絡安全系統。他提出了一個名為NFCL模型的本土框架,並應用了一個創新的PMA-Hardware概念。他關於這一概念的研究論文《基於硬件的全面安全網絡》於2012年發表在IJFCC期刊上。

目錄



  1. 開始使用Service-Now

  2. 執行核心配置和管理任務

  3. 構建數據驅動的應用程序

  4. 配置警報和通知

  5. 構建和配置報告

  6. 創建和配置工作流程活動

  7. 審計和診斷Service-Now