Service Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh
暫譯: 孟加拉國城市治理中的服務交付與公民滿意度脈動
Mollah, MD Awal Hossain
- 出版商: Palgrave MacMillan
- 出版日期: 2025-08-10
- 售價: $2,040
- 貴賓價: 9.5 折 $1,938
- 語言: 英文
- 頁數: 208
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 9819675634
- ISBN-13: 9789819675630
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相關分類:
管理與領導 Management-leadership
無法訂購
相關主題
商品描述
This book offers a comparative analysis of municipal service delivery in four major Bangladeshi cities: Dhaka, Chittagong, Khulna, and Rajshahi. Using the SERVQUAL model, it evaluates service quality through five dimensions--Tangibles, Reliability, Responsiveness, Assurance, and Empathy--providing a detailed understanding of citizen satisfaction in varied urban settings.
The book's strength lies in its comparative framework, which examines the distinct challenges and governance structures of each city. This analysis identifies common issues while uncovering unique dynamics, enabling a thorough exploration of service delivery systems. It highlights effective practices and areas for improvement, fostering a balanced view of urban governance.
Key municipal services such as street lighting, waste management, water supply, sewerage systems, and birth registration are assessed in detail. By focusing on practical reforms and innovations, the book bridges academic research with real-world application, offering actionable insights for policymakers, urban planners, and practitioners.
With its emphasis on practical solutions and comparative insights, this book is an essential resource for those involved in urban development. It provides valuable lessons for enhancing service quality and citizen satisfaction, contributing to more effective governance in developing countries.
商品描述(中文翻譯)
本書對孟加拉國四個主要城市——達卡、吉大港、庫爾納和拉傑沙希的市政服務交付進行了比較分析。利用SERVQUAL模型，通過五個維度——有形性、可靠性、響應性、保證性和同理心，評估服務質量，提供對不同城市環境中市民滿意度的詳細理解。
本書的優勢在於其比較框架，檢視每個城市的獨特挑戰和治理結構。這一分析識別出共同問題，同時揭示獨特的動態，使得對服務交付系統的深入探索成為可能。它突顯了有效的做法和改進的領域，促進了對城市治理的平衡看法。
關鍵的市政服務，如街道照明、廢物管理、水供應、污水系統和出生登記，均進行了詳細評估。通過專注於實際改革和創新，本書將學術研究與現實應用相結合，為政策制定者、城市規劃者和實務工作者提供可行的見解。
本書強調實用解決方案和比較見解，是參與城市發展者的重要資源。它提供了提升服務質量和市民滿意度的寶貴經驗，為發展中國家的更有效治理做出貢獻。
作者簡介
Professor Md Awal Hossain Mollah, PhD, a distinguished scholar in the Department of Public Administration at the University of Rajshahi, Bangladesh, is a leading author in the field of Public Administration and Governance. With over 23 years of experience, his academic credentials are robust, including a Bachelor's, Master's, and PhD in Public Administration. He has further refined his expertise through advanced courses at prestigious institutions such as Harvard University, the University of Oxford, the University of Pennsylvania, and the University of London. His research spans a diverse array of topics within Public Administration and Governance, with a particular focus on Bangladesh and South Asia.
作者簡介(中文翻譯)
教授 Md Awal Hossain Mollah，博士，是孟加拉國拉傑沙希大學公共行政系的傑出學者，也是公共行政與治理領域的領先作者。擁有超過23年的經驗，他的學術背景相當扎實，包括公共行政的學士、碩士及博士學位。他在哈佛大學、牛津大學、賓夕法尼亞大學和倫敦大學等知名機構進修過高級課程，進一步提升了他的專業知識。他的研究涵蓋公共行政與治理的多樣主題，特別關注孟加拉國及南亞地區。
