CMMI: Guidelines for Process Integration and Product Improvement, 2/e

Mary Beth Chrissis, Mike Konrad, Sandra Shrum

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Description

CMMI® (Capability Maturity Model® Integration) describes best practices for the development and maintenance of products and services across their entire lifecycle. By integrating essential bodies of knowledge, CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress.

This book is a definitive reference for the most current release of CMMI (version 1.2). In the new edition, the authors have added tips, hints, and cross-references in the margins (in color) throughout the process areas to help you better understand, apply, and find more information about the content of the process areas. The book also now includes brief, insightful perspectives on CMMI written by people influential in the model’s creation, development, and transition. A new case study from Raytheon illustrates a real-world application of the model to a services organization. Whether you are new to CMMI or familiar with an earlier version, if you need to know about, evaluate, or put the latest version of CMMI into practice, this book is an essential resource.

The book is divided into three parts.

Part I offers the broad view of CMMI, beginning with basic concepts of process improvement. It describes the process areas, their components, and their relationships to each other. It explains the model’s two representations as well as paths to the adoption and use of CMMI for process improvement and benchmarking.

Part II, the bulk of the book, details the generic goals and practices and the twenty-two process areas now comprising CMMI. The process areas are organized alphabetically by acronym for easy look-up. Each chapter includes goals, best practices, and examples for a particular process area. The two CMMI representations are described so that you will easily see their similarities and differences and thereby be better able to choose the right approach for your organization.

Part III contains several useful resources, including CMMI-related references, acronym definitions, a glossary of terms, and an index.

 

Table of Contents

List of Perspectives xi

Preface xiii

Acknowledgments xxi

Part One: About CMMI for Development 1

Chapter 1: Introduction 3

About Capability Maturity Models 4

Evolution of CMMI 9

CMMI for Development 18

The Scope of CMMI for Development 21

The Group of IPPD Additions 22

Resolving Different Approaches of CMMs 22

Choosing a Representation 22

Your Approach to Process Improvement 28

Chapter 2: Process Area Components 31

Required, Expected, and Informative Components 31

Components Associated with Part Two 32

Supporting Informative Components 37

Numbering Scheme 38

Typographical Conventions 39

Chapter 3: Tying It All Together 43

Understanding Levels 43

Structures of the Continuous and Staged Representations 44

Understanding Capability Levels 46

Understanding Maturity Levels 52

Process Areas 60

Generic Goals and Practices 63

Representation Comparison 65

Equivalent Staging 65

Chapter 4: Relationships Among Process Areas 71

Four Categories of CMMI Process Areas 71

Process Management 72

Project Management 76

Engineering 81

Support 85

Chapter 5: Using CMMI Models 93

Adopting CMMI 97

Your Process Improvement Program 102

Selections That Influence Your Program 106

CMMI Models 107

Using CMMI Appraisals 107

Appraisal Considerations 109

CMMI-Related Training 113

Chapter 6: Case Study: Applying CMMI to Services at Raytheon 119

The Organization and Its Process Dilemma 122

History 123

Success at Last 126

Key Roles That Contributed to Success 130

Approach to Interpreting CMMI for Services 131

Process Artifacts 131

Lifecycle Model 137

Epiphanies 145

Lessons Learned 147

Part Two: Generic Goals and Generic Practices and the Process Areas 149

Generic Goals and Generic Practices 151

Causal Analysis and Resolution 177

Configuration Management 191

Decision Analysis and Resolution 207

Integrated Project Management +IPPD 221

Measurement and Analysis 253

Organizational Innovation and Deployment 273

Organizational Process Definition +IPPD 293

Organizational Process Focus 315

Organizational Process Performance 335

Organizational Training 349

Product Integration 367

Project Monitoring and Control 387

Project Planning 401

Process and Product Quality Assurance 427

Quantitative Project Management 439

Requirements Development 465

Requirements Management 487

Risk Management 499

Supplier Agreement Management 519

Technical Solution 537

Validation 565

Verification 579

Part Three: The Appendices and Glossary 597

Appendix A: References 599

Publicly Available Sources 599

Regularly Updated Sources 602

Appendix B: Acronyms 603

Appendix C: CMMI for Development Project Participants 607

Product Team 607

Sponsors 609

Steering Group 610

Configuration Control Board 611

Appendix D: Glossary 613

Book Contributors 639

Index 651

商品描述(中文翻譯)

CMMI®(能力成熟度模型整合)描述了產品和服務在整個生命周期中的開發和維護的最佳實踐。通過整合基本的知識體系,CMMI為組織提供了一個單一的、全面的框架,用於評估其開發和維護過程,實施改進並測量進展。

這本書是CMMI最新版本(1.2版)的權威參考資料。在新版中,作者在流程領域的內容中添加了提示、提示和交叉引用(以彩色標示),以幫助您更好地理解、應用和尋找更多相關信息。該書還包括了對CMMI的簡短而深入的觀點,這些觀點是由在模型的創建、發展和轉型中具有影響力的人撰寫的。雷神公司的一個新案例研究展示了將模型應用於服務組織的實際應用。無論您是對CMMI新手還是對早期版本熟悉,如果您需要了解、評估或實施最新版本的CMMI,這本書是一個必不可少的資源。

該書分為三個部分。

第一部分提供了CMMI的廣泛視角,從流程改進的基本概念開始。它描述了流程領域、它們的組成部分以及它們之間的關係。它解釋了模型的兩種表示方式,以及採用和使用CMMI進行流程改進和基準的途徑。

第二部分是該書的主要部分,詳細介紹了通用目標和實踐以及現在包含在CMMI中的22個流程領域。流程領域按照首字母順序進行組織,以便查找。每個章節都包括特定流程領域的目標、最佳實踐和示例。描述了兩種CMMI表示方式,以便您能夠輕鬆地看到它們的相似之處和不同之處,從而更好地選擇適合您組織的方法。

第三部分包含一些有用的資源,包括與CMMI相關的參考資料、縮寫定義、術語詞彙表和索引。