Employee-Centric It: Advancing the Digital Era Through Extraordinary It Experience

Global surveys from McKinsey, BCG, Gartner, and others show that less than 30% of digital transformation programs succeed in their missions to improve a company's performance and employee productivity. This is due to the fact that IT efforts within the company do not center around the employee. This book will provide concrete steps to allow both IT professionals and business leaders to transform the way they deliver IT to employees - with the employee (the human) centered in their transformation.
The concepts, models, checklists, and playbook you'll review are based on the author's many years of experience, lessons learned, and proven outcomes. IT organizations want to improve their employee experience but don't know how and this is the "must have" book for those who don't know where to start. More than two-thirds of today's jobs require good digital and IT skills from employees. The expectations of management, who invest in these big digital transformations, is that the employees will become more productive, effective and help the bottom line. However, this can only happen through active and proactive change of IT operations and transformations that center the employee, rather than technology or senior management.
This book reveals the benefit of moving towards an approach where employees gain technology aptitude, are up for technology change, and are willing to learn more for their benefit and even provide feedback on ways to improve these tools, trainings and support. You'll see how employee engagement and experience research, concepts, and implementations are growing rapidly across many organizations and taking a key role in their global strategies. Employee-centric IT will transform employees to own their digital literacy and development, and this in turn reduces or even eliminates the shadow IT need and allows the organization to drive and implement successful digital transformation.
What You'll Learn

• Understand the value of being employee-centric in IT departments versus current models
• Take steps to win IT team's acceptance of the changes needed to achieve employee-centricity
  
• Be proactive in providing training & information on digital & productivity tools

Who This Book Is For

Business leaders, IT and digital leaders as well as IT employees who would like to transform their current IT and Digital teams to be more employee centric and drive highest level of value, adoption and satisfaction for their IT/digital programs, transformations and investment.

來自麥肯錫、波士頓顧問集團、Gartner等的全球調查顯示，不到30%的數位轉型計畫成功改善了公司的績效和員工生產力。這是因為公司內的IT努力並未以員工為中心。本書將提供具體步驟，讓IT專業人員和業務領導者能夠改變他們向員工提供IT服務的方式，以員工（人）為轉型的中心。

本書中的概念、模型、檢查清單和實踐指南都基於作者多年的經驗、教訓和驗證結果。IT組織希望改善員工體驗，但不知道如何做到，這本書是那些不知道從何處著手的人的必備之選。如今超過三分之二的工作需要員工具備良好的數位和IT技能。投資於這些大型數位轉型的管理層期望員工能夠更加高效、有效，並對公司的業績有所幫助。然而，這只有通過積極主動地改變IT運營和轉型，以員工為中心，而不是以技術或高級管理層為中心，才能實現。

本書揭示了朝著一種員工為中心的方法邁進的好處，員工將獲得技術能力，願意接受技術變革，並願意為了自身利益提供改進這些工具、培訓和支援的反饋。您將看到員工參與度和體驗研究、概念和實施在許多組織中迅速增長，並在其全球戰略中扮演著重要角色。以員工為中心的IT將使員工擁有數位素養和發展能力，進而減少甚至消除影子IT需求，並使組織能夠推動和實施成功的數位轉型。

您將學到什麼：
- 瞭解以員工為中心的IT部門相對於現有模型的價值
- 採取措施贏得IT團隊對實現以員工為中心所需的變革的接受
- 積極主動地提供有關數位和生產力工具的培訓和資訊

本書適合對將其現有的IT和數位團隊轉變為更加以員工為中心並為其IT/數位計畫、轉型和投資提供最高價值、采納和滿意度的業務領導者、IT和數位領導者以及IT員工。

Mark Ghibril is a senior executive with global leadership experience in business digital transformation, strategy, operations and cybersecurity, working alongside C-suite peers to drive business value and business change. Mark is working with multiple startups as part of their advisory boards providing digital industry knowledge, strategic and tactical advice to capitalize on investment and go-to market strategies.

Mark developed from scratch an employee centric IT experience and interaction concept and driven the change across multiple large companies globally and now it is the global employee IT experience model for more than >350,000 employees worldwide. He has talked at several industry conferences run by PEX Network (Process Excellence Network), Technology Leaders Club (Technology Leaders Club -- Home), and internal Gartner best practice sessions with other industry leaders.

Mark is passionate about technology and how it positively influences organizations and society and shares hi thought leadership through his blog: www.thedigitalconsumer.org

Mark Ghibril是一位具有全球領導經驗的高級執行官，專注於業務數字化轉型、策略、運營和網絡安全。他與C級主管合作，推動業務價值和業務變革。Mark目前與多家初創企業合作，擔任他們的顧問委員會成員，提供數字行業知識、戰略和戰術建議，以實現投資和市場推廣策略的最大化。

Mark從零開始開發了一個以員工為中心的IT體驗和互動概念，並在全球多家大型公司推動了這一變革。現在，這已成為全球超過350,000名員工的全球員工IT體驗模型。他曾在PEX Network（流程卓越網絡）、Technology Leaders Club（技術領袖俱樂部）舉辦的多個行業會議上發表演講，並在與其他行業領袖的內部Gartner最佳實踐會議上分享經驗。

Mark對技術及其對組織和社會的積極影響充滿熱情，通過他的博客www.thedigitalconsumer.org分享他的思想領導力。