ITIL Capacity Management (Hardcover)

Larry Klosterboer

  • 出版商: IBM Press
  • 出版日期: 2011-03-04
  • 售價: $1,400
  • 貴賓價: 9.5$1,330
  • 語言: 英文
  • 頁數: 204
  • 裝訂: Hardcover
  • ISBN: 0137065922
  • ISBN-13: 9780137065929
  • 立即出貨 (庫存 < 3)

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商品描述

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management

 

Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques.

 

Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more.

 

This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness.

 

Coverage includes

  • Making the business case for capacity management
  • Establishing specific goals for capacity management
  • Mastering ITIL capacity management terminology
  • Predicting capacity in dynamic, fast-changing organizations
  • Implementing systems that help you anticipate trends
  • Defining capacity plans, staffing capacity management teams, and implementing ongoing processes
  • Linking capacity with performance management and with other ITIL processes
  • Selecting the right capacity management tools for your environment
  • Integrating capacity issues into your IT project management discipline
  • Using “business capacity planning” to help the entire business become more agile

商品描述(中文翻譯)

《以業務為導向的ITIL容量管理成功最佳實踐指南》

利用ITIL®容量管理流程,IT組織可以消除浪費和過度購買,降低設備和人員成本,從現有投資中獲得更多價值,並始終提供符合業務需求的正確資源。現在,在這本全面的最佳實踐指南中,領先的ITIL專家Larry Klosterboer系統地解釋了如何使用ITIL框架和技術來管理容量。

Klosterboer基於他豐富的ITIL經驗,涵蓋了基於ITIL的容量管理的所有方面,並提供了解決IT組織在實施過程中遇到的挑戰的成熟解決方案。他提供了關於準確預測需求和增長、規劃和人員配置、工具選擇、流程實施等方面的專家指導。

這本書的實用見解對於每一位希望利用ITIL的最佳實踐來進行容量管理的IT領導者以及每一位希望IT提供更大價值、效率和效能的業務和技術經理都將非常寶貴。

內容包括:
- 為容量管理提出商業案例
- 為容量管理確定具體目標
- 掌握ITIL容量管理術語
- 在動態、快速變化的組織中預測容量
- 實施幫助您預測趨勢的系統
- 定義容量計劃、配置容量管理團隊並實施持續流程
- 將容量與性能管理以及其他ITIL流程相關聯
- 選擇適合您環境的正確容量管理工具
- 將容量問題整合到您的IT專案管理紀律中
- 使用“業務容量規劃”幫助整個業務變得更具靈活性