Proven Portals: Best Practices for Planning, Designing, and Developing Enterprise Portals

Dan Sullivan

  • 出版商: Addison Wesley
  • 出版日期: 2003-09-20
  • 定價: $1,160
  • 售價: 2.6$299
  • 語言: 英文
  • 頁數: 224
  • 裝訂: Paperback
  • ISBN: 0321125207
  • ISBN-13: 9780321125200
  • 相關分類: 企業資源規劃 Erp網頁設計
  • 立即出貨(限量) (庫存=1)

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商品描述

Summary

This book is chock-full of valuable knowledge and practical advice on implementing portals. Dan Sullivan once again gives us comprehensive information and useful techniques for delivering what's become a business staple. A must-read for practitioners and managers alike!
--Jill Dyché
Partner, Baseline Consulting Group

Increasingly, corporations are turning to portals to foster more integrated, Web-based user experiences for employees, customers, and vendors. By providing collaborative, personalized environments and adaptive workspaces, portals allow businesses to better acquire, serve, and retain customers; more effectively manage production and sales; and empower their staff with instant access to critical information. Focusing on critical elements of portal implementations, Proven Portals combines design principles with a series of in-depth case studies exploring how innovative enterprises, from NASA and Johnson Controls to CARE Canada and Empire Blue Cross Blue Shield, have successfully deployed portal technologies to reap significant rewards.

In this book the author shares proven strategies for:

  • Organizing information in an intuitive, coherent manner
  • Creating a modular, adaptable framework for application integration
  • Developing a robust, scalable architecture
  • Improving search and navigation
  • Implementing collaboration an content management

Filled with best practices developed by leading organizations and portal designers, this book provides practical advice for:

  • Leveraging portals to better serve customers
  • Delivering business intelligence across the organization
  • Deploying effective knowledge management systems
  • Ensuring adoption by end users
  • Measuring a portal's return on investment

Portals are revolutionizing the way businesses handle e-commerce, customer relationships, and business intelligence. Proven Portals gives IT managers the foundation they need to plan, design, and develop enterprise portals for maximum customer satisfaction, improved analytics on demand, and more rigorous knowledge management.

Table of Contents

Case Studies.

List of Figures.

Preface. @@CHAPTER = Acknowledgments.

I. PRINCIPLES OF PORTAL DESIGN.

1. Creating Frameworks for Organizing Information.

The Need for Structure in Portal Interface Design.

Organizing Content around Taxonomies.

Visualization Tools for Portal Organization.

Emerging Trends and Technologies.

Conclusion.

References.

2. Using a Three-tier architecture.

Tier 1: The Presentation Layer.

Tier 2: The Application Server Layer.

Tier 3: The Enterprise Information Services Layer.

Conclusion.

Reference.

3. Using a Framework for Application Integration.

The Java 2 Enterprise Edition Framework.

The Microsoft .NET Architecture.

Application Integration Services.

Protecting the Integrity of the Portal.

Conclusion.

References.

4. Ensuring Portal Adoption.

Best Practices for Ensuring Portal Adoption.

Root Causes of Poor Adoption.

Conclusion.

References.

5. Measuring Portal Return on Investment: A Crash Course.

The Need for Financial Impact Analysis.

Tools for Analyzing Capital Expenditures.

Calculating a Portal ROI and Related Measures.

Best Practices: ROI and Other Financial Impact Measures.

Conclusion.

References.

II. THE VARIETY OF PORTALS.

6. Characteristics of Effective E-Commerce Portals.

Customer Trust.

Ease of Use.

Multichannel Integration.

Customer Retention.

Support for Self-Service.

Conclusion.

References.

7. Delivering Business Intelligence and Analytics on Demand.

Understanding Operations: Business Intelligence and Data Warehousing.

Characteristics of Data Warehouses.

The Data Warehouse Environment.

Facilitating Operations: Analytic Services.

Conclusion.

References.

8. Effective Knowledge Management Techniques.

Types of Information.

Search Functions: The First Step.

Metadata: Know What It's All About.

Expert Directories: Connecting People to People.

Conclusion.

References.

III. BUILDING YOUR OWN PROVEN PORTAL.

9. Five common Themes in Proven Portals.

Focus on Business Processes.

Emphasis on Easy of Use.

Deep Integration of Applications.

Scalability of Services.

Well-Developed Security Models.

Conclusion.

References.

10. Implementing Your Proven Portal.

Understanding the Business Drivers.

Designing the Portal.

Assessing the Return on Investment.

Incrementally Implementing and Adapting the Portal.

Conclusion.

References.

Bibliography.
Index.

商品描述(中文翻譯)

摘要

這本書充滿了有價值的知識和實用的建議,關於實施入口網站。丹·薩利文再次為我們提供了全面的信息和有用的技巧,以交付成為企業基石的內容。這是從業人員和管理人員必讀的書籍! - Jill Dyché,Baseline Consulting Group合夥人

越來越多的公司正在轉向入口網站,以促進員工、客戶和供應商更緊密、基於網絡的用戶體驗。通過提供協作、個性化的環境和適應性工作空間,入口網站使企業能夠更好地獲取、服務和保留客戶;更有效地管理生產和銷售;並使其員工能夠即時訪問關鍵信息。《實踐入口網站》專注於入口網站實施的關鍵要素,結合設計原則和一系列深入的案例研究,探討了創新企業(從NASA和Johnson Controls到CARE Canada和Empire Blue Cross Blue Shield)如何成功部署入口網站技術以獲得顯著回報。

在這本書中,作者分享了以下經過驗證的策略:

- 以直觀、一致的方式組織信息
- 創建模塊化、適應性的應用集成框架
- 開發強大、可擴展的架構
- 改進搜索和導航
- 實施協作和內容管理

這本書充滿了領先組織和入口網站設計師開發的最佳實踐,為以下方面提供了實用建議:

- 利用入口網站更好地服務客戶
- 在整個組織中提供業務智能
- 部署有效的知識管理系統
- 確保最終用戶的採用
- 測量入口網站的投資回報

入口網站正在改變企業處理電子商務、客戶關係和業務智能的方式。《實踐入口網站》為IT經理提供了他們計劃、設計和開發企業入口網站的基礎,以實現最大的客戶滿意度、按需改進分析和更嚴格的知識管理。

目錄

案例研究
圖表清單
前言
致謝
第一部分 入口網站設計原則
1. 創建組織信息的框架
- 入口網站界面設計中的結構需求
- 圍繞分類法組織內容
- 入口網站組織的可視化工具
- 新興趨勢和技術
- 結論
- 參考文獻
2. 使用三層架構
- 第一層:展示層
- 第二層:應用服務器層
- 第三層:企業信息服務層
- 結論
- 參考文獻