Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001

Description

Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:

• The 9001:2000 Quality Management Standard from the International Standards Organization;
• The Capability Maturity Model Integration from the Software Engineering Institute; and
• Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.

These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.

Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

 

Table of Contents

Preface

Part One. Process and Process Improvement

1. Introduction

     A Path of Quality

     The Innovation/Chaos Paradox

     Marshal Extra Forces If-

     Moving Forward

     Summary

2. The Case for Process

     An American Success Story

     The Conscious Organization

     Some Number Stories

     Six Common Myths

     Benefits of Process

     Summary

3. Establishing Your Process Program

     Using IDEAL

     Establishing Executive Sponsorship

     Aligning with Business Objectives

     Identifying Improvement Opportunities

     Establishing the Process Team

     Choose Your Model (or Not)

     Developing Process Program Components

     Training

     Program Rollout

     Institutionalization

     Helpful Change Agent Skills

     Summary

4. Sustaining Process Improvement

     1. Remember What You Do

     2. Weld Business Success to Program Success

     3. Participate

     4. Training

     5. Support Compliance

     6. Active Feedback Mechanisms

     7. Promote Performance Incentives

     8. Celebrate Success

     9. Public Announcements

     10. Measure, Measure

     11. Periodic Reassessment

     12. Appreciate the Journey

     Summary

Part Two. Three Major Process Improvement Standards

5. ISO 9001:2000

     A Brief History of ISO 9001:2000

     ISO 9001 Ownership

     The Structure and Design of ISO 9001:2000

     ISO 9000: Sections 1 Through 3

     Section 4. Quality Management System

     Section 5. Management Responsibility

     Section 6. Resource Management

     Section 7. Product Realization

     Section 8. Measurement, Analysis, and Improvement

     For a Deeper Look

     Summary

6. The Capability Maturity Model Integration (for Development)

     A Brief History of CMMI

     CMMI Ownership

     Technology Disciplines Covered Under CMMI

     CMMI-Dev Structure and Design

     Generic Goals of CMMI

     The Process Areas of CMMI

     Project Management Process Areas

     Engineering Process Areas

     Support Process Areas

     Process Management Process Areas

     Implementing CMMI

     For a Deeper Look

     Summary

7. Six Sigma

     A Brief History of Six Sigma

     Six Sigma Ownership

     Six Sigma Structure and Design

     Define

     Measure

     Analyze

     Improve

     Control

     The Six Sigma Team

     For a Deeper Look

     Summary

8. Considerations for Adoption

     Summary

index

描述

如今，科技已成為企業整體成功不可或缺的一部分，其效果不容置疑，因此不能靠運氣。風險太高。幸運的是，“質量管理”這個概念正在重新振興。在過去的十年中，流程計劃變得越來越普遍。在所有可用的選項中，有三個已經脫穎而出。這三個是：

• 國際標準組織的9001:2000質量管理標準；
  


• 軟體工程研究所的能力成熟度模型集成；
  


• 六西格瑪，一種由摩托羅拉、霍尼韋爾和通用電氣等公司塑造的改進方法。

這些被公認且經過驗證的質量計劃越來越受歡迎，因為越來越多的技術經理正在尋找方法，以幫助消除業務方程式中的風險和不確定性，並引入更好確保成功的可預測性方法。

流程改進基礎結合了理解流程改進理論所需的基礎知識，並提供了實施組織流程改進計劃的最佳實踐。這三個領先的計劃：ISO 9001:2000、CMMI和六西格瑪，在嘈雜和炒作中往往被歸為一個共同的標籤。本書提供了對這三個計劃的綜合指南，比較它們的適用性，並為進一步探索奠定基礎。這是一站式的資源，旨在為您提供對該領域的工作導向。

 

目錄

前言

第一部分. 流程和流程改進

1. 簡介

     質量之路

     創新/混亂之悖論


     如果-動員額外力量

   
 向前邁進

     摘要

2. 流程的案例

     一個美國的成功故事


     有意識的組織

     一些數字故事


     六個常見的迷思

     流程的好處


     摘要

3. 建立您的流程計劃

   
 使用IDEAL

     建立執行贊助


     與業務目標對齊

     確定改進機會


     建立流程團隊

     選擇您的模型（或不選擇）


     開發流程計劃組件

   
 培訓

     計劃推出

 
   制度化

     有用的變革代理技能


     摘要

4. 維持流程改進

     1. 記住您所做的事情


     2. 將業務成功與計劃成功結合

   
 3. 參與

     4. 培訓

 
   5. 支持