Novell ZENworks 7 Suite Administrator's Handbook

Table of Contents

1. The ZENworks Family.

    What Is ZENworks Desktop Management?

      Application Management.

      Workstation Management.

      Remote Management.

    What Is ZENworks Server Management?

      Policy and Distribution Services.

      Management and Monitoring Services.

    What Is ZENworks Asset Management?

    What Is ZENworks Handheld Management?

    What’s New for ZENworks 7?

      Desktop Management.

      Application Management 7

      Workstation Imaging 7

      Workstation Inventory 7

    What’s New for ZENworks Server Management 7?

    What’s New for ZENworks Handheld Management 7?

    What Are the New ZENworks 7 Components?

      What Is ZENworks Patch Management?

      What Is ZENworks Data Management?

      What Is ZENworks Personality Migration?

      What Is ZENworks Software Packaging?

      What Is ZENworks Instant Messenging?

 

2. Installing ZENworks 7 Suite11.

    Prerequisites to Installing ZENworks Components.

      ZENworks Desktop Management.

      ZENworks Server Management.

      Asset Inventory.

      ZENworks Handheld Management.

      ZENworks Linux Management.

      ZENworks Data Management.

      ZENworks Patch Management.

      ZENworks Software Packaging.

      ZENworks Personality Migration.

    Installing eDirectory and IDM 2.

      Creating an eDirectory Evaluation License Diskette.

      Running the eDirectory Installation Program.

      The ConsoleOne Installation.

      Running the iManager 2.5 Installation and Setup.

      Verifying the Viability of the Directory Tree.

      Installing IDM 2.

      Configuring DirXML Drivers.

      Installing Password Synchronization.

      Finalizing DirXML Driver Configuration.

      Verifying that eDirectory, DirXML, and Password

      Sync Are Working Properly.

    Installing ZENworks Desktop Management.

      Installing ZENworks Desktop Management Server.

      Installing the ZENworks Middle-Tier Server.

      Installing All ZENworks Features on a Linux Server.

      Installing and Configuring the Desktop Management Agent.

    Installing ZENworks Server Management.

      Installing Policy and Distribution Services.

      Web-based Management for Policy and Distribution Services.

      Installation on Linux and Solaris.

      Installing ZENworks Server Management and Monitoring Services.

      Installing the ConsoleOne Snap-Ins.

      Installation on Linux.

    Installing ZENworks Patch Management.

    Installing ZENworks Data Management.

      Installing on a NetWare Server.

      Installing Data Management on Windows 2000/2003 Server.

      Installing iFolder on Windows/IIS/Active Directory.

    Installing ZENworks Handheld Management.

      Creating the ZENworks Handheld Management Server’s Windows User Account.

      Creating the Service Object’s User Account.

      Creating a MAPI Profile (BlackBerry Device Support Only).

      Schema Extension and Product Licensing.

      Installing the ZENworks Handheld Management Server.

      Installing the Access Point on Additional Computers.

      Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation.

      Installing the Handheld Clients.

    Installing GroupWise Instant Messenger.

    Installing Asset Inventory Components of ZENworks

    Asset Management.

    Installing ZENworks Personality Migration.

    Installing ZENworks Software Packaging.

 

3. Getting ZENworks Desktop Management 7 Working in Your Environment.

    Set Up the ODBC Driver.

    Register Workstations into eDirectory.

    Set Up Policies to Take Inventory and Provide Remote Management.

    Deliver the ZENworks Management Agent to the Workstations.

    Create an Application Object.

    Checking It All Out.

 

4. Getting ZENworks Server Management 7 Working in Your Environment.

    Set Up the ODBC Driver.

    Start the ZENworks Server Management Console.

    Create a TED Distribution.

    Checking It All Out.

 

5. Getting Asset Inventory 7 Working In Your Environment.

    Step One–Install ZENworks Asset Management.

    Step Two–Discover Devices on the Network.

    Step Three–View the List of Discovered Devices.

    Step Four–Remote Client Installation.

    Step Five–Checking It All Out.

 

6. Getting ZENworks Handheld Management 7 Working in Your Environment.

    Complete Handheld Server Configuration for Inventory.

    Create a Handheld Policy for Import.

    Deliver the ZENworks Handheld Agent to the Workstations.

    Open Firewall Ports for Synchronization with the Workstations.

    Create a Handheld Application Object.

    Creating and Applying a Handheld Policy.

    Checking It All Out.

 

7. Getting ZENworks Patch Management Working in Your Environment.

    Deploying the PatchLink Agent to Managed Workstations.

    Reviewing Reports of Required Patches.

    Manually Deploying a Patch to a Workstation.

    Automatically Deploying Patches.

 

8. Getting ZENworks Data Management 7 Working in Your Environment.

    Start the iFolder Management Console.

    Configure the iFolder Server User Context.

    Enable iFolder Services for Users.

    Check It Out.

 

9. Creating Application Packages with New Software Packaging.

    Creating a Software Package Using the Monitoring Method.

    Creating a Software Package Using the Snapshot Method.

    Modifying a Software Package.

      Modifying Files and Folders.

      Modifying Registry Entries.

      Modifying Shortcuts.

      Modifying Deleted Files.

    Creating ZENworks Objects.

    Creating a ZENworks Application Object.

    Creating a ZENworks Server Distribution Object.

 

10. Creating Application Packages Using snAppShot.

    Understanding snAppShot.

    When To Use snAppShot.

      Complex Installations or Upgrades.

      Numerous Installations or Upgrades.

      Verifying Changes Made During an Install or Upgrade.

    How snAppShot Works.

      Files Created by snAppShot.

      Information Saved by snAppShot.

      Registry.

    Advanced Features of snAppShot.

      Using snAppShot Preferences.

      Partial Install Detection.

    Limitations of snAppShot.

      Capturing Install Logic.

      Hardware-Specific Drivers.

      Available Disk Drives.

      Prerequisite Drivers and Applications.

      Guaranteeing Impact on All Workstations.

      Conflicting Local Applications.

      Specialized Shared DLLs.

      Hardware Requirements.

      Imaging an Entire Workstation.

    Using snAppShot.

      Standard Mode.

      Custom Mode.

      Express Mode.

      Super Express (Command Line) Mode.

    snAppShot Application Packages Versus .MSI Files.

      How .MSI Files Are Created.

      How Do .MSI Files Work with ZENworks Desktop Management?

 

11. Creating and Using Application Objects.

    Creating the Application Object.

      Creating an Application Object Using an .AOT/.AXT File.

      Creating an Application Object Using an .MSI File.

      Creating a Simple Application Object Without an .AOT, .AXT, or .MSI File.

      Creating an Application Object Using an Existing Application Object.

      Creating a Web Application.

      Creating a Terminal Server Application.

    Setting Properties for the Application Object.

      Setting Up the Application Object Identification.

      Setting Distribution Options for Application Objects.

      Setting Run Options for Application Objects.

      Setting Application Object Associations.

      Setting Application Availability.

      Setting Common Options for Application Objects.

      Setting Up Application Fault Tolerance.

      Setting Up MSI-Specific Options for Application Objects.

      Setting Up Terminal Server Specific Options for Application Objects.

      Setting Up Web-specific Options for Application Objects.

 

12. Setting Up Application Distribution.

    Setting Up Application Foldering.

      Create Application Folder Object and Associate with Application Objects.

      Create Custom Folders for Application Object.

    Customize Application Window Configurations Per User or Container.

      Setting Up User Application Window Options.

      Setting Up Application Window Options.

      Setting Up Application Explorer Options.

      Setting Up Workstation Application Window Options.

    Setting Up Users to Receive Applications.

      Associate a User, Group, Workstation, Workstation Groups, or Container Object to Application Objects.

      Make Application Window/Explorer Available to Users.

    Automating Application Objects.

      Manage Application Object Macros.

      Prompted Macros.

      Special Windows Macros.

      Login Script Variables.

      eDirectory Attribute Macros.

      Environment Variables.

      Schedule Application Pre-Install.

      Schedule Application Availability.

      Create Application Scripts.

    Distribute the Applications.

 

13. Setting Up Handheld Application Objects.

    Creating a Handheld Application.

    Properties of a Handheld Application.

      General Handheld Application Property Page.

      Associations Handheld Application Property Page.

      Files Handheld Application Property Page.

      Schedule Handheld Application Property Page.

      Display Handheld Application Property Page.

      Application Status Handheld Application Property Page.

 

14. Setting Up User Policies.

    Relationship of User Policies to Users.

    General and Platform-Specific Policy Advantages.

    Creating a User Policy Package.

      Policies Property Page.

      General Policies.

      Windows 9x Policies.

      Windows NT Policies.

      Windows 2000 Policies.

      Windows XP Policies.

      Windows 2000 Terminal Server Policies.

      Windows 2003 Terminal Server Policies.

      Associations Property Page.

    User Policies.

      Novell iPrint Policy.

      Remote Control Policy.

      Desktop Preferences Policy.

      User Extensible Policies.

      Dynamic Local User Policy.

      Windows Group Policy.

      Windows Terminal Server Policy.

 

15. Setting Up Workstation Policies.

    Relationship of Workstation Policies to Workstations.

    Advantages of Platform-Specific Policies.

    Setting Up a Workstation Package.

      Policies Property Page.

      Associations Property Page.

    Workstation Policies.

      Computer Extensible Policies.

      Computer Extensible Policies Dialog.

      Policy Schedule Page.

      Novell iPrint Policy.

      Remote Control Policy.

      Windows Group Policy.

      Workstation Imaging Policy.

    Workstation Inventory Policy.

      ZENworks Desktop Management Agent Policy.

    Scheduled Action Policy.

 

16. Setting Up Handheld Policies.

    Relationship of Handheld Policies to Handheld Devices.

    Handheld Package.

      Setting Up a Handheld Package.

      Policies Property Page.

      Palm Policies.

      WinCE Policies.

      BlackBerry Policies.

    Handheld Service Package.

    Handheld User Package.

 

17. Setting Up Container Policies.

    What Is a Container Policy Package? 

    Setting Up a Container Package.

      Policies Tab.

      Associations Tab.

    Search Policy.

      Search Level Tab.

      Search Order Tab.

      Refresh Interval Tab.

    Handheld Application Search Policy.

 

18. Creating Service Location Policies.

    What Is a Service Location Package?

    Setting Up a Service Location Package.

      Policies Tab.

      Associations Tab.

    SMTP Host Policy.

    SNMP Trap Target Policy.

    XML Targets.

    ZENworks Database Policy.

      Inventory Management Page.

      Application Management Tab.

      Policy/Distribution Management Tab.

    Tiered Electronic Distribution Policy.

      The Settings Policy Page.

      The Messaging Property Page.

      The Variables Property Pages.

      The Schedule Property Page.

 

19. Creating Server Policies.

    What Is a Server Package?

    Setting Up a Server Package.

      Policies Property Page.

      General Policies.

      Windows Policies.

      NetWare Policies.

      Linux Policies.

      Associations Property Page.

    Setting Up a Distributed Server Package.

      Policies Property Page.

      General Policies.

      Windows Policies.

      NetWare Policies.

      Linux Policies.

      Solaris Policies.

      Distributions Property Page.

    Copy Files Policy.

    Dictionary Update Policy.

      Dictionary Update Policy Page.

      Dictionary Update Schedule Page.

    Imaging Server Policy.

      Imaging Partition.

      PXE Settings.

      Rules Page.

      Multicast.

      Image-Safe Data Page.

      IP Assignment Log Page.

      IP Configuration Page.

      Windows Networking Page.

      DNS Settings.

      Security Page.

    Inventory Roll-Up Policy.

    NetWare Set Parameters Policy.

    Prohibited Files Policy.

      Directories to Monitor.

      File Type.

    Scheduled Down Policy.

    Scheduled Load/Unload Policy.

    Server Down Policy.

      Describing the Down Procedure Page.

      Discussing the Ordered Unload Page.

      Looking at the Reporting Page.

      Introducing the Broadcast Message Page.

      About the Targeted Messages Page.

      Exploring the Conditions Page.

    Server Scripts Policy.

    Server Inventory Policy.

      General Tab.

      Software Scan Tab.

      Configuration Editor Tab.

    Server Remote Management Policy.

      General Tab.

      Control Tab.

      View Tab.

    SMTP Host.

    SNMP Trap Targets.

    Text File Changes Policy.

      Prepend to File.

      Append to File.

      Search File.

    Wake on LAN Policy.

    Workstation Import Policy.

      Containers Page.

      Platforms Page.

      Limits Page.

    Workstation Removal Policy.

      Containers Page.

      Limits Page.

      Schedule Page.

    ZENworks Database.

    ZENworks Server Management.

      Defining the Messaging Property Page.

      Configuration Page.

      Port Configuration Page.

 

20. Using ZENworks Workstation Inventory.

    Understanding Workstation Inventory.

      Understanding the Inventory Process.

      Understanding Inventory Database Server Types.

      Understanding Inventory Server Roles.

      Workstation Inventory Design.

    Setting Up Workstation Inventory.

      Configuring the Settings for the Inventory Service Object.

    Workstation Inventory Tasks.

      Optimizing Database Performance.

      Backing Up the Inventory Database.

      Customizing Software Scanning.

      Exporting the Inventory Data to XML or CSV Format.

      Viewing Inventory Data.

      Creating Inventory Reports.

      Using the ZENworks Quick Report to View Inventory Data.

      View the Workstation Inventory Status Logs.

 

21. Using ZENworks Handheld Inventory.

    Viewing Inventory for a Specific Device.

    Viewing Software Inventory Across Multiple Devices.

    Viewing Inventory Reports.

    Running Reports.

    Exporting Reports.

    Creating Custom Reports.

 

22. Imaging a Workstation.

    Workstation Imaging System.

      Linux Imaging Software.

      Imaging Server Agents.

      Windows Workstation Image-Safe Data Agent.

      eDirectory Objects.

      Image Object.

      Administrative Tools.

      Setting Up Workstations for Imaging.

    Using Preboot Services with Imaging.

    Creating Boot Diskettes.

    Creating a Boot CD.

    Placing a Linux Partition on a Workstation.

    Creating a Workstation Image.

      Creating an Image Using a Workstation Object.

      Creating an Image Using a Linux Partition.

      Creating an Image Using Bootable Media or PXE.

    Using the ZENworks Image Explorer Graphical User Interface.

      Adding and Removing Files and Directories.

      Adding Registry Settings to an Image.

      Excluding Files from an Image Variant File Set.

      Resizing Partitions in an Image.

      Viewing Files Inside an Image.

      Compressing a Workstation Image.

      Splitting a Workstation Image.

    Assigning an Image to a Workstation.

      Workstation Object.

    Applying Application Objects to an Image.

    Re-Imaging a Workstation.

    Advanced Imaging.

      Accessing the Imaging Engine Command Menu.

      Information Commands.

      Automation Commands.

      Partition Commands.

      Creating Image Commands.

      Restoring Image Commands.

      Advanced Restoring Image Commands.

      ZENPartition Commands.

      Multicast Commands.

      Script Commands.

 

23. Using ZENworks Software Metering.

    Using NWAdmin to Install and Administer Licenses.

      Installing a License Certificate Using NWAdmin.

      Creating a Metered Certificate Using NWAdmin.

      Assigning Licenses to Users Using NWAdmin.

      Assigning a New Owner to a License Certificate Using NWAdmin.

      Working with Reports in NWAdmin.

    Setting Up Software Metering.

      Verifying Setup Requirements.

      Installing Locally or on the Network?

      Ensuring Users Have Access to NLS.

      Assigning Users to a License Certificate Object.

      Creating a License Container and Metered Certificate Object.

      Adding Additional Licenses (Metered Certificates).

 

24. Integrating ZENworks Desktop Management with ZENworks Server Management Tiered Electronic Distribution.

    How to Use TED with ZENworks Desktop Management.

    About the Desktop Application Agent.

    Using the Desktop Application Distribution Wizard to

    Create a Distribution.

      Creating a Distribution Object.

      Configuring Distribution Type.

      Configuring Application Source Options.

      Configuring Application Source Objects.

      Configuring Application Destination Options.

      Viewing the Application Distribution Summary.

      Configuring the Desktop Application Distribution Object.

 

25. Setting Up Tiered Electronic Distribution (TED).

    Understanding the General Architecture for TED.

      Introducing the Components of TED.

      eDirectory Objects.

    TED Configuration in Your Network.

      A Simple Layout.

      A Complex Layout.

      A Tree-Spanning Layout.

    Examining Capacities and Restrictions.

    Configuring TED Systems.

      Construction of a Routing Hierarchy.

      Designing Distribution Routes.

      Scheduler Interactions.