Aspects of Quality Management in Value Creating in the Industry 5.0 Way
暫譯: 產業5.0價值創造中的品質管理面向

工業5.0建議了一個新的工業增長階段，擴展了早期工業化的階段，強調以人為中心的技術和數位可持續性。透過其創新的方法，工業5.0將有助於解決製造業與社會需求不匹配的問題。與其他工業革命更強調可持續性的財務方面不同，工業5.0的願景更強調社會需求和以人為中心的理念。

本書工業5.0價值創造中的品質管理面向專注於工業5.0領域中企業在品質管理方面面臨的挑戰，特別是與客戶價值相關的方面。本書大量篇幅探討客戶滿意度、網絡安全、電子商務、全面品質管理（TQM）以及公司內部機器人與人類之間的協作工作問題。

特色：

• 描述增強時代中客戶5.0的新角色
• 分析工業5.0條件下機器人與人類之間的協作工作
• 調查滿意度、認知、感知、態度和人口統計之間的複雜關係，並檢視技術進步和市場表現如何影響客戶滿意度

包括：

• 網絡安全方面的電子客戶（E-client）
• 多代理技術（Multi-Agent Technology, MAT）在製造業中維持全面品質管理（TQM）的角色
• 一種創新的結構，'創新控制（Innovation Control, IC）'，用於整合創意思維和商業策略
• 工業5.0在汽車行業中的應用
• 工業5.0中的技術教育（Technetronic Education, TE）：優勢、挑戰和影響
• 與開發技術相關的倫理面向和挑戰

本書工業5.0價值創造中的品質管理面向作為未來的路線圖，引導讀者穿越工業進步的複雜性。

學術研究者以及高年級本科生和研究生是主要的目標讀者。

Mohamed Abouhawwash received the B.Sc. and M.Sc. degrees in statistics and computer science from Mansoura University, Mansoura, Egypt, in 2005 and 2011, respectively, and the joint Ph.D. degree in statistics and computer science from Michigan State University, East Lansing, MI, USA, and Mansoura University, Egypt, in 2015. Currently, he holds significant academic positions at Distinguished Institutions, at Michigan State University, East Lansing, MI, USA. Additionally, he serves as an Associate Professor at the Department of Mathematics, Faculty of Science, Mansoura University, Egypt. He is dedicated to advancing knowledge that transcends geographical boundaries, as evidenced by his role as a Visiting Scholar at the Department of Mathematics and Statistics, Faculty of Science, Thompson Rivers University, Kamloops, BC, Canada, during 2018. He is a Distinguished Researcher and Academician, widely recognized for his outstanding contributions to the fields of computational intelligence, machine learning, and image reconstruction. With an illustrious career, he has published over 180 papers in esteemed journals, including notable publications like IEEE Transactions on Evolutionary Computation, IEEE Transactions on Medical Imaging, IEEE Transactions on Emerging Topics in Computational Intelligence, Artificial Intelligence Review, Expert Systems with Applications, Swarm and Evolutionary Computation, Knowledge-Based Systems, and Applied Soft Computing. In addition to his prolific research output, he has showcased his expertise by authoring several edited books published by reputable academic publishers such as Springer, Wiley, and Taylor & Francis. His impact on the academic community is further amplified through his editorial board service in numerous prestigious journals and conferences. Throughout his illustrious career, he has received recognition for his academic excellence, notably being honored with the best master's and Ph.D. Thesis Awards from Mansoura University in 2012 and 2018, respectively.

Joanna Rosak-Szyrocka, H-41 index Google Scholar, H-11 index Web of Science, H-12 index Scopus. She is Assistant Professor, Erasmus+ Coordinator at the Faculty of Management, Czestochowa University of Technology, Poland. She specialized in the fields of digitalization, Industry 5.0, quality 4.0, education, IoT, AI, and quality management. Participant in multiple Erasmus+ teacher mobility programs: Italy, UK, Slovenia, Hungary, Czech Republic, Slovakia, and Board of France. She cooperates with many universities both in the country and abroad. She is in the Editorial PLoS One Journal, PeerJ Journal. Advisory Board of Heliyon Journal. Associate Editor for Cogent Business and Management, Taylor & Francis. She is a Guest Editor of Entertainment Computing Journal, Elsevier Journal, Resources MdPI, IJERPH MdPI, Energies MdPI, Sustainability MdPI, Springer Discover Sustainability Journal, Frontiers, and Elsevier Measurement Journal. Reviewer for a number of prestigious journals like IEEE, Elsevier, MdPI, Frontiers, Sage, Springer, and Emerald. Member of the Research Team at the Faculty of Management of the Częstochowa University of Technology 2022 and the interdisciplinary team 2022. Member of the team for surveying deans' offices and the course of studies in the field of occupational health and safety and member of the technical team for evaluation at the Faculty of Management of the Czętochowa University of Technology. She was awarded a diploma of recognition from the Dean of the Faculty of Management of the Czętochowa University of Technology for her publishing activities, as well as a medal from the Dean of the Faculty of Management of the Czętochowa University of Technology in gratitude for long-term cooperation with the Faculty of Management (2017). In 2023, she was awarded the medal of the President of the Republic of Poland for long-term service.

Shashi Kant Gupta Post-Doctoral Fellow and Researcher, Computer Science and Engineering, Eudoxia Research University, USA in collaboration with Eudoxia Research Centre, India. ORCID: 0000-0001-6587-5607. He is working as an Honorary Senior Research Fellow, Department of Scientific Research, Innovation and Training of Scientific and Pedagogical Staff, University of Economics and Pedagogy, Karshi City, Uzbekistan. He is working as a Research Collaborator and Invited Visiting Senior Scientist at the Research Institute of IoT and Cybersecurity, Department of Electronic Engineering, National Kaohsiung University of Science and Technology, Taiwan. He has completed his Ph.D. (CSE) from Integral University, Lucknow, UP, India. He worked as Assistant Professor in the Department of Computer Science and Engineering, PSIT, Kanpur. He is also the founder and CEO of CREP Pvt Ltd, Lucknow, Uttar Pradesh, India. He is a member of Spectrum IEEE and other international organizations for research activities. He has published many research papers in reputed international journals, SCOPUS, and SCI indexed journals. His research focuses on performance enhancement through Cloud computing, Big Data Analytics, IoT, and Computational Intelligence-Based Education. He is currently working as a reviewer in various international journals like BJIT. He has published many Indian patents in the field of information technology, computer science and management. One Indian patent is under grant approval. He has more than 12 years of teaching experience and 2 years of industrial experience.

Mohamed Abouhawwash於2005年和2011年分別在埃及曼蘇拉大學獲得統計學和計算機科學的學士及碩士學位，並於2015年在美國密西根州立大學（Michigan State University）和埃及曼蘇拉大學獲得統計學和計算機科學的聯合博士學位。目前，他在美國密西根州立大學擔任重要的學術職位。此外，他還擔任埃及曼蘇拉大學科學院數學系的副教授。他致力於推進超越地理界限的知識，這一點在他於2018年擔任加拿大坎盧普斯的湯普森河大學（Thompson Rivers University）科學院數學與統計系的訪問學者角色中得到了體現。他是一位傑出的研究者和學者，因其在計算智能、機器學習和影像重建領域的卓越貢獻而廣受認可。在其輝煌的職業生涯中，他在多個知名期刊上發表了超過180篇論文，包括IEEE Transactions on Evolutionary Computation、IEEE Transactions on Medical Imaging、IEEE Transactions on Emerging Topics in Computational Intelligence、Artificial Intelligence Review、Expert Systems with Applications、Swarm and Evolutionary Computation、Knowledge-Based Systems和Applied Soft Computing等重要出版物。除了其豐富的研究成果外，他還通過撰寫多本由知名學術出版社如Springer、Wiley和Taylor & Francis出版的編輯書籍展示了他的專業知識。他在眾多知名期刊和會議的編輯委員會服務進一步擴大了他對學術界的影響。在其輝煌的職業生涯中，他因學術卓越而獲得多項榮譽，特別是在2012年和2018年分別獲得曼蘇拉大學最佳碩士和博士論文獎。

Joanna Rosak-Szyrocka，Google Scholar H-41指數，Web of Science H-11指數，Scopus H-12指數。她是波蘭切斯托霍瓦科技大學管理學院的助理教授及Erasmus+協調員。她專注於數位化、工業5.0、品質4.0、教育、物聯網（IoT）、人工智慧（AI）和品質管理等領域。她參加了多個Erasmus+教師流動計劃：意大利、英國、斯洛文尼亞、匈牙利、捷克共和國、斯洛伐克和法國的董事會。她與國內外多所大學合作。她是PLoS One Journal和PeerJ Journal的編輯委員會成員，並擔任Heliyon Journal的顧問委員會成員。她是Taylor & Francis的Cogent Business and Management的副編輯。她還是Entertainment Computing Journal、Elsevier Journal、Resources MdPI、IJERPH MdPI、Energies MdPI、Sustainability MdPI、Springer Discover Sustainability Journal、Frontiers和Elsevier Measurement Journal的客座編輯。她是多個知名期刊的審稿人，如IEEE、Elsevier、MdPI、Frontiers、Sage、Springer和Emerald。她是2022年切斯托霍瓦科技大學管理學院研究團隊的成員，並參與跨學科團隊。她是調查院長辦公室和職業健康與安全領域學程的團隊成員，並擔任切斯托霍瓦科技大學管理學院評估技術團隊的成員。她因其出版活動獲得切斯托霍瓦科技大學管理學院院長的表彰獎狀，並因與管理學院的長期合作而獲得院長的獎牌（2017年）。在2023年，她因長期服務而獲得波蘭共和國總統的獎牌。

Shashi Kant Gupta是美國Eudoxia Research University計算機科學與工程的博士後研究員和研究人員，與印度Eudoxia Research Centre合作。ORCID: 0000-0001-6587-5607。他在烏茲別克斯坦卡爾希市的經濟與教育大學科學研究、創新及科學與教育人員培訓部門擔任榮譽高級研究員。他同時擔任台灣國立高雄科技大學電子工程系物聯網與網絡安全研究所的研究合作者和受邀高級科學家。他在印度盧克瑙的Integral University獲得計算機科學與工程（CSE）博士學位。他曾在坎普爾的PSIT計算機科學與工程系擔任助理教授。他也是印度盧克瑙CREP Pvt Ltd的創始人和首席執行官。他是Spectrum IEEE及其他國際研究組織的成員。他在多個知名國際期刊、SCOPUS和SCI索引期刊上發表了許多研究論文。他的研究重點是通過雲計算、大數據分析、物聯網和基於計算智能的教育來提升性能。他目前在多個國際期刊如BJIT擔任審稿人。他在信息技術、計算機科學和管理領域擁有多項印度專利，其中一項專利正在批准中。他擁有超過12年的教學經驗和2年的工業經驗。