Quality and Performance Excellence: Management, Organization, and Strategy 7/e
暫譯: 品質與績效卓越：管理、組織與策略 第7版

James R. Evans

Quality and Performance Excellence: Management, Organization, and Strategy 7/e
  • 出版商: South-Western
  • 出版日期: 2014-01-01
  • 售價: $920
  • 貴賓價: 9.8 折 $901
  • 語言: 英文
  • 頁數: 496
  • 裝訂: 平裝
  • ISBN: 1133955924
  • ISBN-13: 9781133955924
  • 相關分類: 管理與領導 Management-leadership

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相關主題

商品描述

•Considerable flexibility is built into QUALITY AND PERFORMANCE EXCELLENCE, 7e, International Edition to meet the unique needs of individual instructors — and their students. After chapters 1 and 2, all other chapters can be sequenced in almost any order.
•Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 7e, International Edition is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership.
•Part I, Foundations of Quality and Performance Excellence, presents the core principles of total quality and performance excellence, and begins to explain how they relate to familiar management concepts.
•Part II, Performance Excellence, Strategy, and Organization Theory, introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design.
•Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment, and relates quality to the topics of groups and motivation.
•Part IV, Leadership and Organizational Change, deals with practices for making performance excellence a part of today’s modern organizations, focusing on leadership and the journey to performance excellence.

New to this edition
•Using real-world examples to illustrate text concepts, each chapter now begins with a “Performance Excellence Profile” highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material.
•New to the 7th edition are profiles on K&N Management, Freeze and Nichols, the City of Coral Springs, Florida; and the Veterans Affairs Cooperative Studies Program.
•Numerous new examples and cases have been added throughout, illustrating key ideas and themes covered in the chapters and offering students hands-on opportunities to sharpen their critical-thinking skills.

商品描述(中文翻譯)

• 在《品質與績效卓越，第7版，國際版》中內建了相當大的靈活性，以滿足個別講師及其學生的獨特需求。在第1章和第2章之後，所有其他章節幾乎可以按任何順序排列。

• 與大多數品質書籍不同，《品質與績效卓越，第7版，國際版》是根據傳統管理主題進行組織的。這種對學生友好的組織方式幫助讀者看到品質原則與管理理論之間的平行關係，例如在組織設計和領導力等領域。

• 第一部分，品質與績效卓越的基礎，介紹了全面品質與績效卓越的核心原則，並開始解釋它們如何與熟悉的管理概念相關聯。

• 第二部分，績效卓越、策略與組織理論，從戰略的角度介紹了品質與績效卓越的重要性、客戶-供應商關係的概念以及組織設計的角色。

• 第三部分，績效卓越與組織行為，討論了團隊合作與賦權的主題，並將品質與團體和動機的主題相關聯。

• 第四部分，領導力與組織變革，處理將績效卓越納入當今現代組織的實踐，重點在於領導力及通往績效卓越的旅程。

本版新內容

• 每章現在以“績效卓越檔案”開始，使用真實世界的例子來說明文本概念，突顯最近的Baldrige獲獎者，其實踐與章節內容特別相關。

• 第7版新增了K&N Management、Freeze and Nichols、佛羅里達州的Coral Springs市以及退伍軍人事務合作研究計畫的檔案。

• 在整本書中新增了許多例子和案例，說明章節中涵蓋的關鍵思想和主題，並為學生提供實踐機會，以提升他們的批判性思維技能。

作者簡介

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

作者簡介(中文翻譯)

詹姆斯·R·埃文斯是辛辛那提大學林德商學院運營、商業分析與資訊系統系的教授。他曾擔任決策科學學會的會長（1997-1998年），並在馬爾科姆·巴爾德里奇國家品質獎的考試委員會和評審小組任職11年。他曾擔任美國品質協會出版的《品質管理期刊》的編輯，並在多本其他期刊的編輯委員會中服務。埃文斯博士已發表超過90篇經過審核的論文和超過30本書籍的版本。在2004年5月的年度品質大會上，美國品質協會頒發給埃文斯博士及其合著者比爾·林賽菲利普·B·克勞斯比獎，以表彰他們撰寫的《品質的管理與控制，第6版》。克勞斯比獎是頒發給「撰寫了一本對品質管理的原則、方法和技術的哲學及應用有顯著貢獻的卓越書籍」的作者。

目錄大綱

Part I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE.
1. Introduction to Quality and Performance Excellence.
2. Frameworks for Quality and Performance Excellence.
3. Tools and Techniques for Quality Design and Control.
4. Tools and Techniques for Quality Improvement.
Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY.
5. Competitive Advantage and Strategic Management for Performance Excellence.
6. Quality in Customer-Supplier Relationships.
7. Designing Organizations for Performance Excellence.
Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR.
8. Quality Teamwork.
9. Engagement, Empowerment, and Motivation.
Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE.
10. Leadership for Performance Excellence.
11. Performance Excellence and Organizational Change.

目錄大綱(中文翻譯)

Part I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE.

1. Introduction to Quality and Performance Excellence.

2. Frameworks for Quality and Performance Excellence.

3. Tools and Techniques for Quality Design and Control.

4. Tools and Techniques for Quality Improvement.

Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY.

5. Competitive Advantage and Strategic Management for Performance Excellence.

6. Quality in Customer-Supplier Relationships.

7. Designing Organizations for Performance Excellence.

Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR.

8. Quality Teamwork.

9. Engagement, Empowerment, and Motivation.

Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE.

10. Leadership for Performance Excellence.

11. Performance Excellence and Organizational Change.

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