Why New Systems Fail: An Insider's Guide to Successful IT Projects (Paperback)

Phil Simon

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商品描述

A Fortune 500 manufacturing company spent millions attempting to implement a new enterprise resource planning (ERP) system. Across the globe, a 150-employee marketing firm built and tried to implement a proprietary customer relationship management (CRM) system. For two very different companies doing two very different things, the outcomes were identical. In each case, the organization failed to activate and utilize its system as initially conceived by senior management. And these two organizations are hardly alone. On the contrary, research indicates that more than three in five new IT projects fail. Many miss their deadlines. Others exceed their initial budgets, often by ghastly amounts. Even systems activated on time and under budget often fail to produce their expected results and almost immediately experience major problems. Although the statistics are grim, there is at least some good news: these failures can be averted. Organizations often lack the necessary framework to minimize the chance of system failure before, during, and after beginning IT projects. Why New Systems Fail provides such a framework, with specific tools, tips, and insight from the perspective of a seasoned, independent consultant with more than a decade of related experience. The book examines in great detail the root causes of system failures. Detailed case studies, examples, and lessons from actual system implementations are presented in an informative, straightforward, and very readable manner. More than a theoretical or technical text, this book offers pragmatic advice for organizations both deploying new systems and maintaining existing ones.

商品描述(中文翻譯)

一家財富500強的製造公司花費數百萬美元試圖實施一個新的企業資源規劃(ERP)系統。在全球范圍內,一家擁有150名員工的營銷公司建立並試圖實施一個專有的客戶關係管理(CRM)系統。對於兩個做著完全不同事情的公司來說,結果卻是相同的。在每個案例中,這些組織都未能按照高層管理的初衷來啟動和利用其系統。而這兩個組織絕非孤例。相反,研究表明,超過三分之二的新IT項目失敗。許多項目無法按時完成。其他項目超出了最初的預算,往往超出了驚人的數額。即使按時啟動且在預算範圍內的系統,也常常無法產生預期的結果,並且幾乎立即遇到重大問題。儘管統計數據令人沮喪,但至少有一些好消息:這些失敗是可以避免的。組織通常缺乏必要的框架,在開始IT項目之前、期間和之后,以最小化系統失敗的機會。《為什么新系統會失敗》提供了這樣一個框架,其中包含來自一位具有十多年相關經驗的經驗豐富的獨立顧問的具體工具、技巧和見解。該書詳細探討了系統失敗的根本原因。通過具體的案例研究、實例和實際系統實施的教訓,以一種信息豐富、直接明了且易讀的方式呈現。這本書不僅僅是一本理論或技術性的著作,還為那些部署新系統和維護現有系統的組織提供了務實的建議。