Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues
暫譯: 微軟 Teams 故障排除：在 Teams 中運用正確的方法和工具來映射與排除問題

Ilag, Balu N., Sabale, Arun M.

Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues
  • 出版商: Apress
  • 出版日期: 2022-09-28
  • 售價: $2,090
  • 貴賓價: 9.5 折 $1,986
  • 語言: 英文
  • 頁數: 459
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1484286219
  • ISBN-13: 9781484286210

    • 海外代購書籍(需單獨結帳)

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商品描述

Learn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.
The book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go through the: Call Quality Dashboard with custom queries, PowerBI connector tool for the Teams Call Quality Dashboard, Teams Phone system Direct Routing Health Dashboard for call quality troubleshooting, and learn how to design PowerBI-based Teams reports.
After reading this book, you will be able to quickly diagnose Teams connectivity and quality problems, and discover the root cause of any Teams issue. This book also is a practical guide you can use to prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740).
What You Will Learn
  • Understand Microsoft Teams service components and their functionality
  • Understand unique approaches and techniques to identify an issue, capture the diagnostic log, and analyze the log
  • Detect poor audio/video calls and troubleshoot underlying problems
  • Troubleshoot and administer Teams Phone system connectivity and call routing issues
  • Use the Call Quality Dashboard, and Analytics, for call quality troubleshooting
  • Understand and design a custom call report based on PowerBI report templates
  • Prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740)
Who This Book Is For

Microsoft Teams administrators, support engineers, helpdesk engineers, telecom admins, and network engineers


商品描述(中文翻譯)

學習和理解 Microsoft Teams 的功能、潛在問題以及可用於故障排除的工具。本書提供了 Teams 電話系統 (PSTN) 連接性、通話路由和質量故障排除的完整概述，以及支持 Teams 環境的最佳實踐。

本書首先介紹 Microsoft Teams，並提供故障排除術語。您將了解如何識別並制定系統化的故障排除方法。您將學習 Teams Phone（語音）管理以及如何處理與以下相關的問題：直接路由連接性、通話路由、緊急呼叫等。本書涵蓋了與 Teams 客戶端和外部訪問相關的問題，以及 Teams 通話質量故障排除。您將獲得現實世界問題的知識，並使用 Teams 故障排除工具，例如：連接性分析器、通話診斷工具、SBC Syslog、通話質量儀表板和質量分析工具。您將學習如何使用：具有自定義查詢的通話質量儀表板、Teams 通話質量儀表板的 PowerBI 連接器工具、用於通話質量故障排除的 Teams 電話系統直接路由健康儀表板，以及如何設計基於 PowerBI 的 Teams 報告。

閱讀本書後，您將能夠快速診斷 Teams 連接性和質量問題，並發現任何 Teams 問題的根本原因。本書也是一本實用指南，您可以用來準備 Microsoft Teams 故障排除的認證考試（考試 MS-740）。

您將學到什麼


  • 了解 Microsoft Teams 服務組件及其功能

  • 了解獨特的方法和技術以識別問題、捕獲診斷日誌並分析日誌

  • 檢測音頻/視頻通話質量差並故障排除潛在問題

  • 故障排除和管理 Teams 電話系統的連接性和通話路由問題

  • 使用通話質量儀表板和分析工具進行通話質量故障排除

  • 根據 PowerBI 報告模板設計自定義通話報告

  • 準備 Microsoft Teams 故障排除的認證考試（考試 MS-740）


本書適合誰

Microsoft Teams 管理員、支持工程師、幫助台工程師、電信管理員和網絡工程師

作者簡介

Balu N. Ilag is currently working as Unified Communication and Collaboration Engineer. His role combines product support and customization, implementation, and strategic guidance for enterprise customers. He is fascinated with artificial intelligence (AI) and machine learning (ML) technology. Balu is a Microsoft Certified Trainer (MCT), former Microsoft MVP (2013-2019), and Microsoft Certified Solution Expert (MCSE) for communication. He regularly writes blog posts and articles on Microsoft products.
Arun M. Sabale is a Microsoft Certified Azure architect and Microsoft Certified Modern Desktop Expert. He has written several blog posts on Azure services and automation, PowerShell, ARM, and Terraform. Arun has more than 12 years of experience in PowerShell automation and other Microsoft services such as AD, DNS, DHCP, and VMM, and more than six years of experience in Azure infra design/deployment/automation, PowerShell, ARM, Terraform, and Azure DevOps. His current role is a combination of Azure design and development and automation.


作者簡介(中文翻譯)

Balu N. Ilag 目前擔任統一通信與協作工程師。他的角色結合了產品支援與客製化、實施以及對企業客戶的策略指導。他對人工智慧 (AI) 和機器學習 (ML) 技術充滿熱情。Balu 是微軟認證培訓師 (MCT)、前微軟 MVP (2013-2019)，以及微軟認證解決方案專家 (MCSE) 於通信領域。他定期撰寫有關微軟產品的部落格文章和文章。
Arun M. Sabale 是微軟認證的 Azure 架構師和微軟認證的現代桌面專家。他撰寫了多篇有關 Azure 服務和自動化、PowerShell、ARM 和 Terraform 的部落格文章。Arun 在 PowerShell 自動化及其他微軟服務（如 AD、DNS、DHCP 和 VMM）方面擁有超過 12 年的經驗，以及在 Azure 基礎設施設計/部署/自動化、PowerShell、ARM、Terraform 和 Azure DevOps 方面擁有超過六年的經驗。他目前的角色結合了 Azure 設計、開發和自動化。

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