Designing Bots: Creating Conversational Experiences

Amir Shevat

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商品描述

From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product.

Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text.

  • Explore different bot use-cases and design best practices
  • Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns
  • Learn steps for building a Facebook Messenger consumer bot and a Slack business bot
  • Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots
  • Design and prototype your first bot, and experiment with user feedback

商品描述(中文翻譯)

從Facebook Messenger到Kik,從Slack機器人到Google助手、Amazon Alexa和電子郵件機器人,新的對話式應用程式正在改變我們與軟體互動的方式。這本實用指南將向您展示如何設計和建立出色的對話式體驗和令人愉悅的機器人,無論是為新的消費者服務還是企業效率產品。

這本書適合設計師、產品經理和企業家閱讀,探討了真實世界機器人示例中的有效和無效設計,並提供了實用的設計模式,供您在建立機器人時使用。您將學習如何使用有效的入門流程,概述不同的流程,定義機器人的個性,並選擇豐富控制和文字之間的適當平衡。

- 探索不同的機器人使用案例和設計最佳實踐
- 了解機器人的結構,例如品牌和個性、對話、高級UI控制,以及相關的設計模式
- 學習構建Facebook Messenger消費者機器人和Slack企業機器人的步驟
- 探索設計師和企業家建立機器人的經驗和共享經驗
- 設計和製作您的第一個機器人,並嘗試使用者反饋進行實驗