A Cisco AVVID Solution Cisco CallManager Best Practices (Hardcover)
暫譯: Cisco AVVID 解決方案：Cisco CallManager 最佳實踐 (精裝版)

Salvatore Collora, Anne Smith, Ed Leonhardt

A Cisco AVVID Solution Cisco CallManager Best Practices (Hardcover)
  • 出版商: Cisco Press
  • 出版日期: 2004-07-08
  • 定價: $2,100
  • 售價: 1.9 折 $399
  • 語言: 英文
  • 頁數: 624
  • 裝訂: Hardcover
  • ISBN: 1587051397
  • ISBN-13: 9781587051395
  • 相關分類: Cisco、LangChain

    • 立即出貨(限量) (庫存=2)

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Description:

Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment

  • Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more
  • Understand how to manage and monitor your system proactively for maximum uptime
  • Use dial plan components to reduce your exposure to toll fraud
  • Take advantage of call detail records for call tracing and accounting, as well as troubleshooting
  • Utilize the many Cisco IP Telephony features to enable branch site deployments
  • Discover the best ways to install, upgrade, patch, and back up CallManager
  • Learn how backing up to remote media provides both configuration recovery and failure survivability

IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco IP Telephony experts, helps you ensure a solid, successful deployment.

Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more.

Customers inspired this book by asking the same questions time after time: How do I configure intercom? What's the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.

This book is part of the Networking Technology Series from Cisco Press¿ which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

 

Table of Contents:

Foreword.

Introduction.

1. Planning the CallManager Implementation.

Read the Solution Reference Network Designs. Check the Compatibility Matrix. Assess the Current Data Infrastructure. Assess the Current Voice Environment. Choose the Right Equipment. Create a Training Curriculum for Users and Administrators. Establish a Rollout Plan. Summary.

2. Planning Centralized Call Processing Deployments.

Establishing Basic WAN Connectivity. Tuning Quality of Service on the WAN. Preventing WAN Oversubscription by Using Locations-Based Call Admission Control (CAC). Dynamically Rerouting Calls Using Automated Alternate Routing. Survive WAN Outages by Using SRST. Choosing Gateways to Support Centralized Call Processing Functionality. Summary.

3. Installing CallManager.

Before the Installation. During the Installation. After the Installation. Summary.

4. Backing Up and Restoring the Environment.

Consider the Whole Deployment. Five Steps to a Solid Backup. Planning Your Backup Strategy. Things to Be Aware of When Restoring from a BARS Backup. Troubleshooting Typical Backup Problems. Summary.

5. Upgrading and Patching CallManager.

Installing Windows OS and CallManager Service Releases. Summary.

6. Securing the Environment.

Classes of Voice Security Threats. Create a Security Policy to Guide Your Efforts. Avoid Single Points of Security Policy Failure. Review an Infrastructure Security Feature Checklist. Harden Access to Routers and Switches. Harden Access via IP Phones. Harden CallManager and Voice Application Servers. Secure Remote Administration of CallManager. Secure Endpoint Provisioning. Secure Endpoint Operation. Secure Interserver Communication for MGCP, SIP, H.323, and Java Telephony API Signaling via IPSec. Implementation Considerations. Summary.

7. Configuring CallManager and IP Telephony Components.

General CallManager System Best Practices. IP Phone Best Practices. Gateway Best Practices. Dial Plan Best Practices. Best Practices for Configuring Features. Tools and Application Best Practices. Summary.

8. Managing Services and Parameters.

About Services. About Service Parameters. Cisco CallManager Service and Related Parameters. Cisco TFTP Service. Cisco Messaging Interface Service and Related Parameters. Cisco IP Voice Media Streaming App Service. Cisco CTIManager Service. Cisco Telephony Call Dispatcher Service. Cisco MOH Audio Translator Service and Related Parameter. Cisco RIS Data Collector Service and Related Parameters. Cisco Database Layer Monitor Service and a Related Parameter. Cisco CDR Insert Service. Cisco CTL Provider Service. Cisco Extended Functions Service and a Related Parameter. Cisco Serviceability Reporter Service. Cisco WebDialer Service. Cisco IP Manager Assistant Service. Cisco Extension Mobility Service and Related Parameters. General Enterprise Parameters. Summary.

9. Using Multilevel Administration.

Changes from the Previous Release. Enable MLA for Added Security. No MLA Access When the Publisher Is Down. Enable Tracing for MLA. Monitor the Access Log for Malicious Login Attempts. Check the Privileges Report. Create User-Specific Accounts. Create Custom Functional Groups. Create Custom User Groups. Assign Group Privileges. Manage Overlapping Permissions. Keep an Eye on Your System. Maintain the Tightest Security Possible. Summary.

10. Mastering Directory Integration.

Directory Access Versus Directory Integration. Directory Access for IP Telephony Endpoints. Directory Integration for CallManager. Best Practices for Directory Integration. Summary.

11. Administering Call Detail Records.

Use CDR Data for Accounting/Billing or Troubleshooting. Enable CDR Data Collection. Limit the Number of CDR and CMR Entries. Configure CDR Enterprise Parameters. Enable Network Time Synchronization on All CallManagers and Update the Configuration File if Needed. Understanding the Call Detail Record Format. Understanding CDR Data Through Call Examples. Search the CDR SQL Database. Export CDR Data for Further Analysis. Convert Epoch Time to Human-Readable Time Using the CDR Time Converter Utility. Convert a 32-Bit Signed Integer Value to an IP Address. Using the CAR Tool. Third-Party CDR Applications. Summary.

12. Managing and Monitoring the System.

Choosing the Best Overall Methodology. Make Monitoring a Daily Process. Configuring Authentication, Authorization, and Accounting on Cisco IOS Gateways. Using Syslog to Monitor the System. Using SNMP Where Possible. Use Microsoft Performance for Real-Time Data If It Fits Your Current Model. Check the Serviceability Reports Archive Every Day. Check the CallManager Trace Facility Configuration and Log Files. Using Windows Terminal Services. Using VNC. Summary.

13. Using Real-Time Monitoring Tool.

Configuring RTMT. Summary.

Appendix CallManager 4.0 New Feature Description.

CallManager Release 4.0(1) Feature List.

Glossary.

Index.

商品描述(中文翻譯)

描述：


提供在您的 Cisco IP 電話部署中能夠產生影響的經驗證解決方案



  • 學習撥號計劃的最佳實踐，幫助您配置如對講機、群組快速撥號、音樂等待、分機移動等功能

  • 了解如何主動管理和監控您的系統，以達到最佳的正常運行時間

  • 使用撥號計劃組件來減少您遭受電話詐騙的風險

  • 利用通話詳細記錄進行通話追蹤和會計，以及故障排除

  • 利用許多 Cisco IP 電話功能來啟用分支站點的部署

  • 發現安裝、升級、修補和備份 CallManager 的最佳方法

  • 了解如何備份到遠端媒體以提供配置恢復和故障生存能力


IP 電話代表了電信的未來：一個融合的數據和語音基礎設施，擁有比傳統電話更大的靈活性和更具成本效益的可擴展性。擁有經過實地驗證的最佳實踐，這些實踐由 Cisco IP 電話專家開發，幫助您確保穩固且成功的部署。


Cisco CallManager 最佳實踐 提供 CallManager 及相關 IP 電話組件（如 IP 電話、閘道器和應用程式）的最佳實踐解決方案。本書以簡短、直接的章節撰寫，讓您探索有助於計劃、安裝、配置、備份、恢復、升級、修補和保護 Cisco CallManager 的提示、技巧和經驗教訓，這是 Cisco IP 電話部署中的核心通話處理組件。您還將發現使用服務和參數、目錄整合、通話詳細記錄、管理和監控應用程式等的最佳方法。


客戶不斷啟發本書，反覆提出相同的問題：我該如何配置對講機？使用分區和呼叫搜尋空間的最佳方法是什麼？我該如何在我的 WAN 上區域性部署 CallManager？那些服務到底是做什麼的？我如何知道有多少通話是活躍的？我該如何將 CallManager 與 Active Directory 整合？本書將多年專家的經驗濃縮而成，使您能夠運行一個一流的系統，同時增強您的 IP 電話部署的性能和功能。


本書是 Cisco Press 的網路技術系列的一部分，為網路專業人士提供有價值的信息，以構建高效的網路、理解新技術和建立成功的職業生涯。


目錄：


前言。

介紹。

1. 計劃 CallManager 實施。



閱讀解決方案參考網路設計。檢查相容性矩陣。評估當前數據基礎設施。評估當前語音環境。選擇合適的設備。為用戶和管理員創建培訓課程。建立推廣計劃。總結。


2. 計劃集中式通話處理部署。



建立基本的 WAN 連接。調整 WAN 上的服務質量。通過使用基於位置的呼叫接入控制 (CAC) 防止 WAN 超額訂閱。使用自動替代路由動態重新路由通話。通過使用 SRST 來應對 WAN 中斷。選擇支持集中式通話處理功能的閘道器。總結。


3. 安裝 CallManager。



安裝前。安裝期間。安裝後。總結。


4. 備份和恢復環境。



考慮整個部署。穩固備份的五個步驟。計劃您的備份策略。從 BARS 備份恢復時需注意的事項。故障排除典型的備份問題。總結。


5. 升級和修補 CallManager。



安裝 Windows 作業系統和 CallManager 服務版本。總結。


6. 保護環境。



語音安全威脅的類別。創建安全政策以指導您的工作。避免安全政策失敗的單點。檢查基礎設施安全功能清單。加強對路由器和交換機的訪問。通過 IP 電話加強訪問。加強 CallManager 和語音應用伺服器的安全。保護 CallManager 的遠端管理。保護端點配置。保護端點操作。通過 IPSec 保護 MGCP、SIP、H.323 和 Java 電話 API 信號的伺服器間通信。實施考量。總結。


7. 配置 CallManager 和 IP 電話組件。



一般 CallManager 系統最佳實踐。IP 電話最佳實踐。閘道器最佳實踐。撥號計劃最佳實踐。配置功能的最佳實踐。工具和應用最佳實踐。總結。


8. 管理服務和參數。



關於服務。關於服務參數。Cisco CallManager 服務及相關參數。Cisco TFTP 服務。Cisco 訊息介面服務及相關參數。Cisco IP 語音媒體串流應用服務。Cisco CTIManager 服務。Cisco 電話呼叫調度服務。Cisco MOH 音頻轉換服務及相關參數。Cisco RIS 數據收集服務及相關參數。Cisco 數據庫層監控服務及相關參數。Cisco CDR 插入服務。Cisco CTL 提供者服務。Cisco 擴展功能服務及相關參數。Cisco 可服務性報告服務。Cisco WebDialer 服務。Cisco IP 管理助理服務。Cisco 分機移動服務及相關參數。一般企業參數。總結。


9. 使用多層管理。



與先前版本的變更。啟用 MLA 以增強安全性。當發行者停機時無法訪問 MLA。啟用 MLA 的追蹤。監控訪問日誌以檢查惡意登錄嘗試。檢查權限報告。創建特定用戶的帳戶。創建自定義功能組。創建自定義用戶組。分配組權限。管理重疊的權限。密切關注您的系統。保持最嚴格的安全性。總結。


10. 精通目錄整合。



目錄訪問與目錄整合。IP 電話端點的目錄訪問。CallManager 的目錄整合。目錄整合的最佳實踐。總結。


11. 管理通話詳細記錄。



使用 CDR 數據進行會計/計費或故障排除。啟用 CDR 數據收集。限制 CDR 和 CMR 條目的數量。配置 CDR 企業參數。在所有 CallManager 上啟用網路時間同步，並在需要時更新配置檔。理解通話詳細記錄格式。通過通話範例理解 CDR 數據。搜索 CDR SQL 數據庫。導出 CDR 數據以進行進一步分析。使用 CDR 時間轉換工具將 Epoch 時間轉換為人類可讀的時間。將 32 位有符號整數值轉換為 IP 地址。使用 CAR 工具。第三方 CDR 應用程式。總結。


12. 管理和監控系統。



選擇最佳的整體方法論。將監控變成日常過程。在 Cisco IOS 閘道器上配置身份驗證、授權和會計。使用 Syslog 監控系統。盡可能使用 SNMP。如果符合您當前的模型，使用 Microsoft Performance 獲取即時數據。每天檢查可服務性報告存檔。檢查 CallManager 追蹤設施配置和日誌檔。使用 Windows 終端服務。使用 VNC。總結。


13. 使用即時監控工具。



配置 RTMT。總結。


附錄 CallManager 4.0 新功能描述。



CallManager 版本 4.0(1) 功能列表。


術語表。

索引。

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