The Consultant's Toolkit: High-Impact Questionnaires, Activities and How-to Guides for Diagnosing and Solving Client Problems
暫譯: 顧問工具包：高影響力問卷、活動及客戶問題診斷與解決指南

Written and field-tested by practicing consultants, The Consultant’s Tool Kit will save consultants both time and money-as it makes their work with clients much more effective. Each tool or activity is designed to solve a common consulting problem. Reproducible worksheets, exercises, and questionnaires are easily downloaded from the web and customized by consultants to fit the exact needs of each client—and help them effectively implement the solutions.

This collection of field-tested tools, customizable questionnaires, and techniques for working with clients provides crucial problem-solving help in areas such as:
• Managing and leading change
• Organizational initiatives
• Assessing team and organizational functioning
• Improving relationships between departments and business units
• Creative problem-solving techniques

Mel Silberman, Ph.D., (Princeton, NJ) is a best-selling author and editor. A professor of adult and organization development at Temple University, he is the author of Active Training.

Table of Contents

Assessment Questionnaires to Study Your Client's Needs.
Does Your Client's Business Strategy Make Sense?
How Motivating Is Your Client's Organization?
What Does a Team Need to Improve?
Is It a Learning Organization?
Does Your Client's Strategic Plan Give Them the Competitive Edge?
What Makes Teams Effective?
Why Isn't the Team Making Decisions?
How Do Your Client's View Their Organization's Performance.
What Needs Changing in Your Client's Organization?
What Are Your Client's Leadership Competencies?
What Are Your Client's Coaching Strengths?
Have your Clients Update Their Job Requirements Recently?
Are Your Making Effective Contact with Your Client?
How-To Guides for Solving Your Client's Problems.
How to Plan and Analyze Surveys.
How to Make Appropriate Use of Four Organizational Assessment Tools.
How to Coach Employees through Change.
How to Initiate and Manage Change.
How to Involve People in Decisions That Affect Them.
How to Motivate Others.
How to Move Your Client from Training to Performance Improvement.
How to Develope Startegic Plans Based on Strategic Vision.
How to Identify Performance Problems in an Organization.
How to Increase the Value of Performance Improvement Interventions.
How to Lead Effective Meetings.
How to Conduct a Performance Analysis.
How to Develop and implement an Evaluation Strategy.
How to Move a Team from Stage to Stage.
How to Implement Performance Improvement Step-by-Step.
Intervention Activities to Increase Your Client's Effectiveness.
Probing Team Issues Before They Become Problems.
Discussing Organizational Change.
Dealing with Management Resistance.
Solving a Team Puzzle.
Interpreting Personality Differences.
Learning about Change.
Creating a Team-Building Olympics.
Stimulating Creative Thinking.
Gathering and Analzying Data.
Balancing Change and Stability.
Building Coaching Success.
Making Meetings Better.
Practicing coaching Skills.
Setting Ground Rules for Successful Teamwork.
Exchanging Expectations.
Enhancing Team Dialogue.
Achieving a Positive change Climate.