Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Winner of The Shingo Research and Professional Publication Award!

Align your leadership team to deliver the highest possible value to your customers

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.

Value stream mapping--an essential but underused methodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improved work systems.

You'll learn how to:

• Prepare and engage your leadership team in the transformation process
• Gain a deep understanding about your current work systems and the related barriers to delivering value
• Design a future state that enables outstanding performance on all fronts
• Adopt the new design and lay the foundation for continued improvement

Whether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve your transformation efforts.

In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done. Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.

PRAISE FOR VALUE STREAM MAPPING

"Value stream mapping has evolved from its roots as a tool used by geeks to reimagine and reconfigure manufacturing operations to a process to enable deep organizational intervention and transformation. With Value Stream Mapping, Karen Martin and Mike Osterling provide an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations." -- John Shook, Chairman and CEO, Lean Enterprise Institute, and author, Learning to See

"Despite decades of viewing value stream mapping as the core tool of Lean transformations, there is still confusion. Karen and Mike put mapping in its proper perspective as a methodology for getting high-performing teams to see waste, share a future state vision, and build meaningful actions that are carried out with passion and purpose." -- Jeffrey Liker, author, The Toyota Way

"In Value Stream Mapping, Karen and Mike not only provide a great how-to book for transforming value streams, they also demonstrate the benefits that taking a holistic view can have on an organization's culture and commitment to customer value. There is something to learn for the novice and expert on every page." -- Jeff Chester, Chief Revenue Officer & Senior Vice President, Availity

"Martin and Osterling have written an excellent book that shows you how to do value stream mapping and do it right. Follow their advice and your organization will get the profoundly radical change required to better serve your customers and create unprecedented profits and agility." -- Brian Maskell , author, Practical Lean Accounting

"VSM is often misunderstood and underutilized. Strategically, it can be a Rosetta Stone to help bring disparate organizational silos together and a catalyst for stimulating and prioritizing enterprise-wide transformation. Karen and Mike have produced another terrific guide. Read it, practice it, share it, teach it." -- Steve Bell , author, Run Grow Transform

“Value Stream Mapping is well worth picking up. It's a straightforward user's guide to constructing current-state and designing future-state value stream maps that help you visualize and improve your efforts to flow value to your customer.” -– Matthew May, author of The Laws of Subtraction

《The Shingo Research and Professional Publication Award》得主！
將您的領導團隊對客戶提供最高價值的目標對齊
如今，許多組織都受到以單位為中心的行為和組織內衝突的困擾。然而，大多數人不明白是什麼阻礙了他們實現卓越表現。
價值流程圖（Value Stream Mapping）是一種必不可少但未被充分利用的方法，它是一種被證明有效的方法，可以幫助您視覺化並解決價值傳遞系統中的斷裂、冗余和缺口。價值流程圖不僅僅是一種消除運營浪費的工具，它還是一種高效的方式，可以轉變領導思維，確定戰略和優先事項，並創建以客戶為中心的工作流程。
在這本詳細的指南中，業務績效改善專家Karen Martin和Mike Osterling提出了一種實用的方法，可以深入了解在任何環境中如何完成工作，以及如何設計改進的工作系統。
您將學到以下內容：
- 準備並讓領導團隊參與轉型過程
- 深入了解當前工作系統及相關的交付價值障礙
- 設計未來狀態，實現全面卓越表現
- 採用新設計，為持續改進奠定基礎
無論您是初學者、經驗豐富的改進從業者還是領導者，《價值流程圖》都將幫助您更有效地設計和運營您的業務。如果您的組織已經使用價值流程圖，本書將幫助您改進轉型工作。
在當今快節奏的商業環境中，有太多問題需要解決，有太多機會可以利用，而沒有一種高效的方法來完成重要的工作是不可行的。價值流程圖是企業管理中缺失的一環，如果正確執行，它有能力解決許多商業困憂。
《價值流程圖》好評如潮：
- "價值流程圖已從最初被業內人士用於重新想像和重組製造業務運營的工具，發展成為一種能夠實現深度組織干預和轉型的方法。Karen Martin和Mike Osterling在《價值流程圖》中為從事改善組織間價值水平流動的從業人員提供了一個優秀的指南。" - John Shook, Lean Enterprise Institute主席兼首席執行官，《學習看見》作者
- "儘管價值流程圖被視為Lean轉型的核心工具已有數十年，但仍然存在困惑。Karen和Mike將價值流程圖放在正確的角度，作為一種讓高效團隊看到浪費、分享未來狀態願景並制定有意義的行動的方法論。" - Jeffrey Liker，《豐田方式》作者
- "在《價值流程圖》中，Karen和Mike不僅提供了一本指導改進價值流程的優秀書籍，還展示了以整體觀點看待對組織文化和對客戶價值承諾的影響。無論是初學者還是專家，每一頁都有可學習之處。" - Jeff Chester, Availity首席收入官兼高級副總裁
- "Martin和Osterling寫了一本出色的書，向您展示如何進行價值流程圖並正確執行。遵循他們的建議，您的組織將獲得所需的深度根本變革，以更好地服務客戶，創造前所未有的利潤和靈活性。" - Brian Maskell，《實用精實會計》作者