Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, 2/e (Paperback)

Charles T. Betz

  • 出版商: Morgan Kaufmann
  • 出版日期: 2011-09-23
  • 定價: $1,980
  • 售價: 8.5$1,683
  • 語言: 英文
  • 頁數: 480
  • 裝訂: Paperback
  • ISBN: 0123850177
  • ISBN-13: 9780123850171
  • 相關分類: 企業資源規劃 Erp
  • 立即出貨 (庫存=1)

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商品描述

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.


  • Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model

  • Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures

  • Integrated architecture for IT management systems

  • Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way

商品描述(中文翻譯)

資訊科技支援高效運營、企業整合和無縫的價值交付,然而它本身往往效率低下、缺乏整合且價值不明確。這本暢銷書籍《IT服務管理、資源規劃和治理的架構和模式》的全新版本重新撰寫,保留了原版(仍然獨特)的方法:將企業架構的紀律應用於大規模IT管理本身的業務。作者查爾斯·貝茨(Charles Betz)將自己豐富的實踐經驗應用於對ITIL 2011、COBIT 4版本、CMMI套件、IT投資組合管理文獻以及敏捷/精益IT融合的批判性閱讀,並得出價值流分析、IT語義模型和支持系統架構(涵蓋當前主題,如CMDB/CMS、服務目錄和IT投資組合管理)。這本書保留了第一版所具有的可追溯的流程、數據和系統分析的基本紀律,使其成為全球IT流程分析師首選的桌面參考書。這本暢銷書是任何負責企業架構、IT規劃或IT治理和管理的人必讀之作。

- Lean導向的IT管理流程分析,與IT功能模型明確區分
- 經過現場測試的概念信息模型,包括定義和使用場景,與流程和系統架構相對應
- 集成的IT管理系統架構
- 在實際應用中綜合了企業架構、IT服務管理和IT投資組合管理的方法