CCNP and CCIE Collaboration Core Clcor 350-801 Official Cert Guide
暫譯: CCNP 與 CCIE 協作核心 Clcor 350-801 官方認證指南

《CCNP 和 CCIE 協作核心 CLCOR 350-801 官方認證指南》為您提供了一個有組織的考試準備流程，透過使用經過驗證的系列元素和技術來實現。每章開頭的「我已經知道了嗎？」測驗讓您能夠決定在每個部分上需要花費多少時間。考試主題列表使參考變得簡單。章末的考試準備任務幫助您加強必須徹底了解的關鍵概念。

《CCNP 和 CCIE 協作核心 CLCOR 350-801 官方認證指南》專注於 Cisco CCNP/CCIE CLCOR 350-801 考試的目標。協作專家 Jason Ball 分享準備提示和考試技巧，幫助您識別弱點並改善您的概念知識和實作技能。材料以簡潔的方式呈現，重點在於提高您對考試主題的理解和記憶。

這個完整的學習套件包括：

- 一個經過驗證的考試準備流程，幫助您通過考試
- 「我已經知道了嗎？」測驗，讓您決定在每個部分上需要花費多少時間
- 章末的關鍵主題表，幫助您加強必須徹底了解的關鍵概念
- 幫助您增強知識的練習題
- 超過 60 分鐘的作者視頻輔導
- 一個在線互動的 Flash Cards 應用程序，幫助您按章節加強關鍵術語
- 一個最終準備章節，指導您使用工具和資源來制定您的複習和考試策略
- 學習計劃建議和模板，幫助您組織和優化學習時間

Jason Ball, CCSI No. 33717, has been installing, consulting, and teaching technology for many years. In 2017, he started his own company, PCH Collaboration LLC, through which he works part time to offer end-user and technical training to anyone interested in voice and video communications. At his day job, Jason is a solutions readiness engineer for Cisco Americas Partner Organization (APO) through a company called ANI. In this position, he creates and hosts tech talks and labs for Cisco partners on current Cisco Collaboration products. Jason was the co-author of CCNA Collaboration CIVND 210-065 Official Cert Guide (Cisco Press), was the subject matter expert for CIVND2 and VTVS2 course development projects with Cisco, the developer for VII course development projects with Cisco, and a volunteer with FIRST Lego League and STEM. Current certifications include CCNA Route/Switch, CCDA, CCNP Collaboration, Advanced Video Field Engineer Representative, Advanced Video System Engineer Representative, Cisco Video Network Representative, CCSI, and CompTIA A+.

Jason and his brother Daniel offer some free tips and training through a YouTube channel called Collab Crush.

 

**Jason Ball, CCSI 編號 33717**，在安裝、諮詢和教學技術方面已有多年經驗。2017 年，他創立了自己的公司 PCH Collaboration LLC，透過該公司，他兼職提供有興趣於語音和視頻通訊的終端用戶和技術培訓。在他的日常工作中，Jason 是 Cisco 美洲合作夥伴組織 (APO) 的解決方案準備工程師，透過一家公司名為 ANI。在這個職位上，他為 Cisco 合作夥伴創建並主持有關當前 Cisco Collaboration 產品的技術講座和實驗室。Jason 是《CCNA Collaboration CIVND 210-065 官方認證指南》（Cisco Press）的共同作者，曾擔任 Cisco CIVND2 和 VTVS2 課程開發項目的主題專家，並參與 Cisco 的 VII 課程開發項目，還是 FIRST Lego League 和 STEM 的志願者。當前的認證包括 CCNA 路由/交換、CCDA、CCNP Collaboration、高級視頻現場工程師代表、高級視頻系統工程師代表、Cisco 視頻網絡代表、CCSI 和 CompTIA A+。

Jason 和他的兄弟 Daniel 通過一個名為 Collab Crush 的 YouTube 頻道提供一些免費的技巧和培訓。

Introduction xxvi
Part I AV Fundamentals 3
Chapter 1 Introduction to Collaboration 4
Do I Know This Already? Quiz 4
Foundation Topics 6
Audio Communication 6
Video Communication 8
Unified Communication 10
Driving Change in the Industry 11
Exam Preparation Tasks 13
Review All Key Topics 13
Define Key Terms 13
Q&A 14

Chapter 2 Audio Basics 16
Do I Know This Already? Quiz 17
Foundation Topics 18
Basic Understanding of Sound 18
Wave Propagation 19
Technical Properties of Sound 20
Understanding Attenuation and Noise 22
Analog vs. Digital Signals 23
Nyquist-Shannon Sampling Theorem 24
Data Compression Equals Bandwidth Conversion 26
ITU Audio Encoding Formats 27
Exam Preparation Tasks 29
Review All Key Topics 29
Define Key Terms 30
Q&A 30

Chapter 3 Video Basics 32
Do I Know This Already? Quiz 33
Foundation Topics 35
Basic Understanding of Light 35
Chrominance and Luminance 36
Color Temperature 39
Capturing and Cameras 39
Frame Rates 40
Understanding Pixels and Resolution 41
Common Video Encoding Techniques 44
Standard Video Codecs 46
Video Compression 46
Video Quality 47
Video Container Formats and Codecs 48
H.264 Compared to H.265 HEVC 48
Content Channels 49
Exam Preparation Tasks 50
Review All Key Topics 50
Define Key Terms 50
Q&A 51

Chapter 4 Collaboration Endpoint Components and Environment 52
Do I Know This Already? Quiz 53
Foundation Topics 55
Physical Components 55
Sound Behavior 57
Microphone Types and Transducers 60
Pickup Patterns and Positioning 61
Mic Level and Line Level 63
Speakers: Active versus Passive 63
Audio Cables and Connectors 64
Acoustic Echo Canceller (AEC) 65
Microphone and Speaker Placement 66
Room Design for Noise Reduction 68
Light Behavior 69
Camera Field of View, Depth of Field, and Zoom 70
White Balance 71
Lighting Conditions 72
Room and Environment Considerations 73
Displays: Monitors and Projectors 76
Video Cables and Connectors 77
Immersive Telepresence 79
Video Etiquette 80
Exam Preparation Tasks 81
Review All Key Topics 81
Define Key Terms 82
Q&A 82

Chapter 5 Communication Protocols 84
Do I Know This Already? Quiz 85
Foundation Topics 88
PSTN Communication 88
H.323 Communication 91
H.323 Gatekeeper Registration 92
H.323 Call Flow without a Gatekeeper 92
H.323 Call Flow with a Gatekeeper 94
SIP Communication 95
Basic SIP Registration 96
SIP Call Setup 99
Delayed Offer 100
Early Offer 101
NAT and Firewall Traversal Solutions 102
STUN 104
TURN 105
ICE 107
ASSENT and H.460 108
Exam Preparation Tasks 109
Review All Key Topics 109
Define Key Terms 110
Q&A 110

Chapter 6 Cisco Solution for Converged Collaboration 112
Do I Know This Already? Quiz 114
Foundation Topics 116
Introduction to Cisco Endpoints 116
UC Phones 117
Soft Clients 117
Telepresence Endpoints 118
Introduction to Cisco Call Control 119
Cisco Unified Communications Manager 120
Cisco Unified Communications Manager Express 122
Cisco Expressway 123
Webex Control Hub 124
Introduction to Cisco Applications 125
Cisco Unity Connection Server 125
Cisco IM and Presence Service 126
Cisco Meeting Server 126
Management Software 127
Designing a Cisco Collaboration Solution 129
Licensing 130
Sizing 133
Bandwidth 134
High Availability 136
Disaster Recovery 139
Dial Plan 140
Security 142
QoS 144
Exam Preparation Tasks 145
Review All Key Topics 145
Define Key Terms 146
Command Reference to Check Your Memory 147
Q&A 147

Part II Endpoints 149
Chapter 7 Cisco Unified Communications Phones 150
Do I Know This Already? Quiz 150
Foundation Topics 152
7800 Series Phones 152
8800 Series Phones 155
Software Versions for Phones 158
Exam Preparation Tasks 160
Review All Key Topics 160
Define Key Terms 160
Q&A 160

Chapter 8 Cisco Telepresence Endpoints 162
Do I Know This Already? Quiz 163
Foundation Topics 165
CE Software 165
DX Series 168
SX Series 171
MX Series 174
Webex Series 177
Cisco Webex Room Kit Mini 177
Cisco Webex Room Kit 179
Cisco Webex Room Kit Plus 180
Cisco Webex Room Kit Pro 182
Cisco Webex 55 (Single and Dual) 183
Cisco Webex 70 G2 (Single and Dual) 184
Cisco Webex Board 185
IX Series 187
Exam Preparation Tasks 189
Review All Key Topics 189
Define Key Terms 190
Q&A 190

Chapter 9 Endpoint Registration 192
Do I Know This Already? Quiz 193
Foundation Topics 195
SIP Registration to the Cisco Unified Communications Manager 195
PoE 196
CDP and LLDP-MED 200
DHCP 204
TFTP 209
SIP Registration 211
ITL, CTL, and CAPF 214
SIP Registration to Expressway Core 216
DHCP versus Static IP 217
Manual Configuration of SIP Settings 220
H.323 Registration to the Expressway Core 223
H.323 Aliases 223
Manual Configuration of H.323 Settings 224
Exam Preparation Tasks 227
Review All Key Topics 227
Define Key Terms 228
Command Reference to Check Your Memory 228
Q&A 230

Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 232
Do I Know This Already? Quiz 233
Foundation Topics 235
Calling Options 235
Call by Alias 236
Call by Directory 239
Multipoint Calling 241
One Button to Push (OBTP) and Scheduling Conferences 243
Content Sharing Options 244
Sharing Content 245
Using Intelligent Proximity for Content Sharing 245
Other Features 246
Audio Settings 246
Encryption Mode 248
AutoAnswer 248
Far-End Camera Control (FECC) 249
Phonebooks 250
Video Settings 251
Exam Preparation Tasks 257
Review All Key Topics 257
Define Key Terms 258
Q&A 258

Chapter 11 Maintaining Cisco Endpoints 260
Do I Know This Already? Quiz 260
Foundation Topics 262
Upgrading Endpoints 262
Upgrading Through the Cisco Unified Communications Manager 262
Upgrading CE Software-Based Endpoints Manually 266
Upgrading CE Software-Based Endpoints Through Cisco TMS 267
Backing Up and Restoring CE Software-Based Endpoints 268
Manual Backup and Restore 269
Backup and Restore Through Cisco TMS 272
Exam Preparation Tasks 274
Review All Key Topics 274
Define Key Terms 275
Q&A 275

Part III Network Requirements for Collaboration Deployments 277
Chapter 12 Cisco Core Network Components 278
Do I Know This Already? Quiz 279
Foundation Topics 281
LAN, WAN, and Wireless LAN 281
LAN 284
Access Layer 285
Distribution Layer 286
Core Layer 287
WAN 287
WLAN 289
Basic Configuration and Design 289
High Availability 291
Capacity Planning 293
Design Considerations 293
Gateways 294
ISR, ASR, and IOS Software Comparisons 295
ISR Products Explained 297
Exam Preparation Tasks 300
Review All Key Topics 300
Define Key Terms 301
Q&A 301

Chapter 13 Layer 2 and Layer 3 QoS Parameters 302
Do I Know This Already? Quiz 304
Foundation Topics 306
QoS-Related Issues 306
Latency, Jitter, and Packet Loss 307
Bandwidth 308
Class Models for Provisioning QoS 309
4/5 Class Model 309
8 Class Model 310
QoS Baseline Model (11 Class) 311
QoS Requirements 313
QoS Trust Boundaries 313
Congestion Management 314
Congestion Avoidance 315
Policing 315
Shaping 315
Link Efficiency Methods 316
Traffic Classifications 316
LAN and WAN Traffic Classifications 316
WLAN Traffic Classifications 318
Configure and Verify LLQ 319
Class Map 321
Policy Map 322
Service Policy 324
Verify and Monitor LLQ Settings 324
Exam Preparation Tasks 325
Review All Key Topics 325
Define Key Terms 326
Command Reference to Check Your Memory 327
Q&A 329

Chapter 14 DNS, NTP, and SNMP 330
Do I Know This Already? Quiz 331
Foundation Topics 332
DNS Settings 332
A/AAAA-Records 333
SRV Records 335
Reverse Pointer Record (PTR) 336
NTP Settings 337
SNMP Settings 338
Exam Preparation Tasks 340
Review All Key Topics 340
Define Key Terms 341
Q&A 341

Part IV Call Control Mechanisms 343
Chapter 15 Cisco Unified Communications Manager Setup 344
Do I Know This Already? Quiz 345
Foundation Topics 347
Services 347
Enterprise Parameters 351
Service Parameters 353
Other Settings 355
Groups 355
Device Settings 357
Device Defaults 358
Phone Button Template 358
Soft Key Template 359
Phone Services 360
SIP Profile 360
Device Pool Settings 360
Codec Negotiations Using Regions 361
Exam Preparation Tasks 364
Review All Key Topics 364
Define Key Terms 365
Q&A 365

Chapter 16 LDAP Integration with Cisco Unified Communications Manager 366
Do I Know This Already? Quiz 367
Foundation Topics 369
Application Users and End Users 369
Cisco Unified Communications Directory Architecture 372
LDAP Synchronization 373
Synchronization Mechanism 378
Automatic Line Creation 379
Enterprise Group Support 382
Security Considerations 383
Design Considerations for LDAP Synchronization 383
Additional Considerations for Microsoft AD 384
LDAP Authentication 385
Design Considerations for LDAP Authentication 387
Additional Considerations for Microsoft AD 388
Exam Preparation Tasks 388
Review All Key Topics 388
Define Key Terms 389
Q&A 389

Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 390
Do I Know This Already? Quiz 391
Foundation Topics 393
Bulk Administration Tool (BAT) 402
BAT Configuration Templates 404
CSV Data File Formats 405
BAT Spreadsheet Data Collection for CSV Data File Creation 407
Validate the Data Input Files 408
Insert BAT Data Input File Records into Database 409
Exam Preparation Tasks 410
Review All Key Topics 410
Define Key Terms 410
Q&A 410

Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 412
Do I Know This Already? Quiz 413
Foundation Topics 415
Endpoint Addressing 415
Numeric Addresses 419
Alphanumeric Addresses 420
Call Privileges 423
Partitions and Calling Search Spaces 424
Time of Day (ToD) Routing 429
Location-Based CAC Bandwidth Requirements 430
Call Coverage 434
Hunting 434
Line Group Members 435
Hunt Lists 435
Line Groups 436
Hunt Pilots 437
Call Hunting Operation and Call Flow 438
Call Queuing Settings 439
Exam Preparation Tasks 442
Review All Key Topics 442
Define Key Terms 443
Q&A 443

Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 444
Do I Know This Already? Quiz 445
Foundation Topics 446
Call Routing and Path Selection 446
Route Groups and Local Route Groups 452
Route Lists 455
Route Patterns and SIP Route Patterns 456
Digit Manipulation 458
Translation Patterns 459
Transformation Patterns 459
Exam Preparation Tasks 461
Review All Key Topics 461
Define Key Terms 461
Q&A 461

Part V Edge Services 463
Chapter 20 Introduction to Cisco Edge Services 464
Do I Know This Already? Quiz 465
Foundation Topics 466
Cisco Expressway 466
Cisco Voice Gateway Elements 469
Cisco Unified Border Element 471
Exam Preparation Tasks 472
Review All Key Topics 472
Define Key Terms 473
Q&A 473

Chapter 21 Mobile and Remote Access (MRA) 474
Do I Know This Already? Quiz 475
Foundation Topics 478
Requirements for MRA 478
DNS A-Records and SRV Records 479
Firewall Ports and Considerations 480
Certificate Requirements and Recommendations 481
HTTPS Reverse Proxy Settings 482
Service Discovery 483
Cisco Unified Communications Manager Settings for MRA 484
TLS Verify Requirements 487
Cisco Expressway Certificates 490
Cisco Unified Communications Manager Certificates 491
Creating Certificates for MRA 492
Initializing MRA on Expressway Servers 497
Collaboration Traversal Zones and Search Rules 501
Exam Preparation Tasks 504
Review All Key Topics 504
Define Key Terms 505
Q&A 505

Chapter 22 Cisco IOS XE Gateway and Media Resources 506
Do I Know This Already? Quiz 507
Foundation Topics 510
DTMF 510
CUCM Call-Routing Options 514
MGCP Gateway 516
H.323 Gateway 517
SIP Trunk 518
Cisco IOS XE Gateway Settings for ISDN Routing 519
Codec Preference List 520
Dial Peers 521
Voice Translation Rules and Profiles 526
Configure and Troubleshoot ISDN BRI 530
Step 1: Configuring BRI NT and TE Interfaces 530
Step 2: Verifying the BRI Interfaces 532
Configure and Troubleshoot ISDN PRI 533
Step 1: Configuring PRI Interfaces on the IOS XE Gateway 534
Step 2: Verifying PRI Interfaces 535
Exam Preparation Tasks 536
Review All Key Topics 537
Define Key Terms 537
Command Reference to Check Your Memory 537
Q&A 544

Part VI Collaboration Applications 547
Chapter 23 Understanding Cisco Unity Connection 548
Do I Know This Already? Quiz 549
Foundation Topics 550
Cisco Unity Connection Integration 550
Cisco Unity Connection System Settings 554
Cisco Unity Connection Call Handlers 555
Cisco Unity Connection Call Routing 556
Cisco Unity Connection Distribution Lists 558
Cisco Unity Connection Authentication Rules 558
Cisco Unity Connection Dial Plan 558
Exam Preparation Tasks 559
Review All Key Topics 559
Define Key Terms 559
Q&A 559

Chapter 24 Cisco Unity Connection End-User and Voice Mailbox 560
Do I Know This Already? Quiz 561
Foundation Topics 563
Cisco Unity Connection End-User Templates 563
User Templates Basics 567
Default Class of Service 569
Password Settings and Roles 570
Transfer Rules and Greetings 571
Call Actions 572
Message Actions and Caller Input 573
TUI Experience 575
Cisco Unity Connection End Users 576
Cisco Unity Connection Voice Mailboxes 582
Exam Preparation Tasks 584
Review All Key Topics 584
Define Key Terms 585
Q&A 585

Chapter 25 CUCM IM and Presence Service 586
Do I Know This Already? Quiz 586
Foundation Topics 589
CUCM IM and Presence Service Features and Functionalities 589
CUCM IM and Presence Service Architecture 591
CUCM IM and Presence Service High Availability 597
Configure the CUCM IM and Presence Server 598
Exam Preparation Tasks 606
Review All Key Topics 606
Define Key Terms 607
Q&A 607

Chapter 26 Users and Cisco Jabber Soft Clients 608
Do I Know This Already? Quiz 609
Foundation Topics 611
Registration Options for Jabber Client 611
Softphone Mode 612
Deskphone Mode 615
Hybrid Message Service 616
Team Messaging Mode 619
Configure Cisco Unified Communications Manager for Jabber Client 620
Configure End-User Accounts 620
Configure Cisco Unified Client Services Framework (CSF) Phone 622
Add CSF Phone to End-User Account 624
Computer Telephony Integration (CTI) and Other Considerations 625
Exam Preparation Tasks 630
Review All Key Topics 630
Define Key Terms 630
Q&A 631

Part VII Troubleshooting Collaboration Components 633
Chapter 27 Troubleshooting Endpoints 634
Do I Know This Already? Quiz 635
Foundation Topics 637
Accessing Logs on Cisco Unified IP Phones 637
Accessing Logs on CE Software-Based Endpoints 639
Log Collection 639
Log Bundle 641
Call Signaling and Quality 644
Signaling and Media Detail Capture 645
Common Registration Issues 647
Common Call Setup Issues 652
Common Media Issues 655
Troubleshooting Cisco Jabber 659
Exam Preparation Tasks 663
Review All Key Topics 663
Define Key Terms 664
Q&A 664

Chapter 28 Cisco Unified Communications Manager Reports 666
Do I Know This Already? Quiz 666
Foundation Topics 668
Dialed Number Analyzer 668
CAR Tool 670
CDR and CMR Logs on CUCM 673
User Reports on CUCM 676
System Reports on CUCM 677
Device Reports on CUCM 679
Exam Preparation Tasks 680
Review All Key Topics 680
Define Key Terms 681
Q&A 681

Chapter 29 Real-Time Monitoring Tool (RTMT) 682
Do I Know This Already? Quiz 682
Foundation Topics 684
Cisco Unified RTMT Overview 684
Monitor Systems with RTMT 688
Monitor the CUCM with RTMT 693
Exam Preparation Tasks 697
Review All Key Topics 697
Define Key Terms 698
Q&A 698

Chapter 30 Understanding the Disaster Recovery System 700
Do I Know This Already? Quiz 700
Foundation Topics 702
Disaster Recovery System Overview 702
Backup Cisco Unified Communications Solutions 704
Restore Cisco Unified Communications Solutions 707
Exam Preparation Tasks 709
Review All Key Topics 709
Define Key Terms 709
Q&A 709

Chapter 31 Monitoring Voicemail in Cisco Unity Connection 710
Do I Know This Already? Quiz 710
Foundation Topics 712
Generate Reports on Cisco Unity Connection 712
Generate Reports in Cisco Unified Serviceability 718
Use Reports for Troubleshooting and Maintenance 720
Exam Preparation Tasks 724
Review All Key Topics 724
Define Key Terms 725
Q&A 725
Part VIII Final Preparation 727
Chapter 32 Final Preparation 728
Hands-on Activities 728
Suggested Plan for Final Review and Study 728
Summary 729
Part IX Appendices 731
Appendix A Answers to the Do I Know This Already? Quizzes and Q&A Sections 732
Appendix B Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801) Exam Updates 762
Glossary 765


Online Elements
Appendix C Memory Tables
Appendix D Memory Tables Answer Key
Appendix E Study Planner
Glossary
 

Introduction xxvi

Part I AV Fundamentals 3

Chapter 1 Introduction to Collaboration 4

Do I Know This Already? Quiz 4

Foundation Topics 6

Audio Communication 6

Video Communication 8

Unified Communication 10

Driving Change in the Industry 11

Exam Preparation Tasks 13

Review All Key Topics 13

Define Key Terms 13

Q&A 14

Chapter 2 Audio Basics 16

Do I Know This Already? Quiz 17

Foundation Topics 18

Basic Understanding of Sound 18

Wave Propagation 19

Technical Properties of Sound 20

Understanding Attenuation and Noise 22

Analog vs. Digital Signals 23

Nyquist-Shannon Sampling Theorem 24

Data Compression Equals Bandwidth Conversion 26

ITU Audio Encoding Formats 27

Exam Preparation Tasks 29

Review All Key Topics 29

Define Key Terms 30

Q&A 30

Chapter 3 Video Basics 32

Do I Know This Already? Quiz 33

Foundation Topics 35

Basic Understanding of Light 35

Chrominance and Luminance 36

Color Temperature 39

Capturing and Cameras 39

Frame Rates 40

Understanding Pixels and Resolution 41

Common Video Encoding Techniques 44

Standard Video Codecs 46

Video Compression 46

Video Quality 47

Video Container Formats and Codecs 48

H.264 Compared to H.265 HEVC 48

Content Channels 49

Exam Preparation Tasks 50

Review All Key Topics 50

Define Key Terms 50

Q&A 51

Chapter 4 Collaboration Endpoint Components and Environment 52

Do I Know This Already? Quiz 53

Foundation Topics 55

Physical Components 55

Sound Behavior 57

Microphone Types and Transducers 60

Pickup Patterns and Positioning 61

Mic Level and Line Level 63

Speakers: Active versus Passive 63

Audio Cables and Connectors 64

Acoustic Echo Canceller (AEC) 65

Microphone and Speaker Placement 66

Room Design for Noise Reduction 68

Light Behavior 69

Camera Field of View, Depth of Field, and Zoom 70

White Balance 71

Lighting Conditions 72

Room and Environment Considerations 73

Displays: Monitors and Projectors 76

Video Cables and Connectors 77

Immersive Telepresence 79

Video Etiquette 80

Exam Preparation Tasks 81

Review All Key Topics 81

Define Key Terms 82

Q&A 82

Chapter 5 Communication Protocols 84

Do I Know This Already? Quiz 85

Foundation Topics 88

PSTN Communication 88

H.323 Communication 91

H.323 Gatekeeper Registration 92

H.323 Call Flow without a Gatekeeper 92

H.323 Call Flow with a Gatekeeper 94

SIP Communication 95

Basic SIP Registration 96

SIP Call Setup 99

Delayed Offer 100

Early Offer 101

NAT and Firewall Traversal Solutions 102

STUN 104

TURN 105

ICE 107

ASSENT and H.460 108

Exam Preparation Tasks 109

Review All Key Topics 109

Define Key Terms 110

Q&A 110

Chapter 6 Cisco Solution for Converged Collaboration 112

Do I Know This Already? Quiz 114

Foundation Topics 116

Introduction to Cisco Endpoints 116

UC Phones 117

Soft Clients 117

Telepresence Endpoints 118

Introduction to Cisco Call Control 119

Cisco Unified Communications Manager 120

Cisco Unified Communications Manager Express 122

Cisco Expressway 123

Webex Control Hub 124

Introduction to Cisco Applications 125

Cisco Unity Connection Server 125

Cisco IM and Presence Service 126

Cisco Meeting Server 126

Management Software 127

Designing a Cisco Collaboration Solution 129

Licensing 130

Sizing 133

Bandwidth 134

High Availability 136

Disaster Recovery 139

Dial Plan 140

Security 142

QoS 144

Exam Preparation Tasks 145

Review All Key Topics 145

Define Key Terms 146

Command Reference to Check Your Memory 147

Q&A 147

Part II Endpoints 149

Chapter 7 Cisco Unified Communications Phones 150

Do I Know This Already? Quiz 150

Foundation Topics 152

7800 Series Phones 152

8800 Series Phones 155

Software Versions for Phones 158

Exam Preparation Tasks 160

Review All Key Topics 160

Define Key Terms 160

Q&A 160

Chapter 8 Cisco Telepresence Endpoints 162

Do I Know This Already? Quiz 163

Foundation Topics 165

CE Software 165

DX Series 168

SX Series 171

MX Series 174

Webex Series 177

Cisco Webex Room Kit Mini 177

Cisco Webex Room Kit 179

Cisco Webex Room Kit Plus 180

Cisco Webex Room Kit Pro 182

Cisco Webex 55 (Single and Dual) 183

Cisco Webex 70 G2 (Single and Dual) 184

Cisco Webex Board 185

IX Series 187

Exam Preparation Tasks 189

Review All Key Topics 189

Define Key Terms 190

Q&A 190

Chapter 9 Endpoint Registration 192

Do I Know This Already? Quiz 193

Foundation Topics 195

SIP Registration to the Cisco Unified Communications Manager 195

PoE 196

CDP and LLDP-MED 200

DHCP 204

TFTP 209

SIP Registration 211

ITL, CTL, and CAPF 214

SIP Registration to Expressway Core 216

DHCP versus Static IP 217

Manual Configuration of SIP Settings 220

H.323 Registration to the Expressway Core 223

H.323 Aliases 223

Manual Configuration of H.323 Settings 224

Exam Preparation Tasks 227

Review All Key Topics 227

Define Key Terms 228

Command Reference to Check Your Memory 228

Q&A 230

Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 232

Do I Know This Already? Quiz 233

Foundation Topics 235

Calling Options 235

Call by Alias 236

Call by Directory 239

Multipoint Calling 241

One Button to Push (OBTP) and Scheduling Conferences 243

Content Sharing Options 244

Sharing Content 245

Using Intelligent Proximity for Content Sharing 245

Other Features 246

Audio Settings 246

Encryption Mode 248

AutoAnswer 248

Far-End Camera Control (FECC) 249

Phonebooks 250

Video Settings 251

Exam Preparation Tasks 257

Review All Key Topics 257

Define Key Terms 258

Q&A 258

Chapter 11 Maintaining Cisco Endpoints 260

Do I Know This Already? Quiz 260

Foundation Topics 262

Upgrading Endpoints 262

Upgrading Through the Cisco Unified Communications Manager 262

Upgrading CE Software-Based Endpoints Manually 266

Upgrading CE Software-Based Endpoints Through Cisco TMS 267

Backing Up and Restoring CE Software-Based Endpoints 268

Manual Backup and Restore 269

Backup and Restore Through Cisco TMS 272

Exam Preparation Tasks 274

Review All Key Topics 274

Define Key Terms 275

Q&A 275

Part III Network Requirements for Collaboration Deployments 277

Chapter 12 Cisco Core Network Components 278

Do I Know This Already? Quiz 279

Foundation Topics 281

LAN, WAN, and Wireless LAN 281

LAN 284

Access Layer 285

Distribution Layer 286

Core Layer 287

WAN 287

WLAN 289

Basic Configuration and Design 289

High Availability 291

Capacity Planning 293

Design Considerations 293

Gateways 294

ISR, ASR, and IOS Software Comparisons 295

ISR Products Explained 297

Exam Preparation Tasks 300

Review All Key Topics 300

Define Key Terms 301

Q&A 301

Chapter 13 Layer 2 and Layer 3 QoS Parameters 302

Do I Know This Already? Quiz 304

Foundation Topics 306

QoS-Related Issues 306

Latency, Jitter, and Packet Loss 307

Bandwidth 308

Class Models for Provisioning QoS 309

4/5 Class Model 309

8 Class Model 310

QoS Baseline Model (11 Class) 311

QoS Requirements 313

QoS Trust Boundaries 313

Congestion Management 314

Congestion Avoidance 315

Policing 315

Shaping 315

Link Efficiency Methods 316

Traffic Classifications 316

LAN and WAN Traffic Classifications 316

WLAN Traffic Classifications 318

Configure and Verify LLQ 319

Class Map 321

Policy Map 322

Service Policy 324

Verify and Monitor LLQ Settings 324

Exam Preparation Tasks 325

Review All Key Topics 325

Define Key Terms 326

Command Reference to Check Your Memory 327

Q&A 329

Chapter 14 DNS, NTP, and SNMP 330

Do I Know This Already? Quiz 331

Foundation Topics 332

DNS Settings 332

A/AAAA-Records 333

SRV Records 335

Reverse Pointer Record (PTR) 336

NTP Settings 337

SNMP Settings 338

Exam Preparation Tasks 340

Review All Key Topics 340

Define Key Terms 341

Q&A 341

Part IV Call Control Mechanisms 343

Chapter 15 Cisco Unified Communications Manager Setup 344

Do I Know This Already? Quiz 345

Foundation Topics 347

Services 347

Enterprise Parameters 351

Service Parameters 353

Other Settings 355

Groups 355

Device Settings 357

Device Defaults 358

Phone Button Template 358

Soft Key Template 359

Phone Services 360

SIP Profile 360

Device Pool Settings 360

Codec Negotiations Using Regions 361

Exam Preparation Tasks 364

Review All Key Topics 364

Define Key Terms 365

Q&A 365

Chapter 16 LDAP Integration with Cisco Unified Communications Manager 366

Do I Know This Already? Quiz 367

Foundation Topics 369

Application Users and End Users 369

Cisco Unified Communications Directory Architecture 372

LDAP Synchronization 373

Synchronization Mechanism 378

Automatic Line Creation 379

Enterprise Group Support 382

Security Considerations 383

Design Considerations for LDAP Synchronization 383

Additional Considerations for Microsoft AD 384

LDAP Authentication 385

Design Considerations for LDAP Authentication 387

Additional Considerations for Microsoft AD 388

Exam Preparation Tasks 388

Review All Key Topics 388

Define Key Terms 389

Q&A 389

Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 390

Do I Know This Already? Quiz 391

Foundation Topics 393

Bulk Administration Tool (BAT) 402

BAT Configuration Templates 404

CSV Data File Formats 405

BAT Spreadsheet Data Collection for CSV Data File Creation 407

Validate the Data Input Files 408

Insert BAT Data Input File Records into Database 409

Exam Preparation Tasks 410

Review All Key Topics 410

Define Key Terms 410

Q&A 410

Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 412

Do I Know This Already? Quiz 413

Foundation Topics 415

Endpoint Addressing 415

Numeric Addresses 419

Alphanumeric Addresses 420

Call Privileges 423

Partitions and Calling Search Spaces 424

Time of Day (ToD) Routing 429

Location-Based CAC Bandwidth Requirements 430

Call Coverage 434

Hunting 434

Line Group Members 435

Hunt Lists 435

Line Groups 436

Hunt Pilots 437

Call Hunting Operation and Call Flow 438

Call Queuing Settings 439

Exam Preparation Tasks 442

Review All Key Topics 442

Define Key Terms 443

Q&A 443

Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 444

Do I Know This Already? Quiz 445

Foundation Topics 446

Call Routing and Path Selection 446

Route Groups and Local Route Groups 452

Route Lists 455

Route Patterns and SIP Route Patterns 456

Digit Manipulation 458

Translation Patterns 459

Transformation Patterns 459

Exam Preparation Tasks 461

Review All Key Topics 461

Define Key Terms 461

Q&A 461

Part V Edge Services 463

Chapter 20 Introduction to Cisco Edge Services 464

Do I Know This Already? Quiz 465

Foundation Topics 466

Cisco Expressway 466

Cisco Voice Gateway Elements 469

Cisco Unified Border Element 471

Exam Preparation Tasks 472

Review All Key Topics 472

Define Key Terms 473

Q&A 473

Chapter 21 Mobile and Remote Access (MRA) 474

Do I Know This Already? Quiz 475

Foundation Topics 478

Requirements for MRA 478

DNS A-Records and SRV Records 479

Firewall Ports and Considerations 480

Certificate Requirements and Recommendations 481

HTTPS Reverse Proxy Settings 482

Service Discovery 483

Cisco Unified Communications Manager Settings for MRA 484

TLS Verify Requirements 487

Cisco Expressway Certificates 490

Cisco Unified Communications Manager Certificates 491

Creating Certificates for MRA 492

Initializing MRA on Expressway Servers 497

Collaboration Traversal Zones and Search Rules 501

Exam Preparation Tasks 504

Review All Key Topics 504

Define Key Terms 505

Q&A 505

Chapter 22 Cisco IOS XE Gateway and Media Resources 506

Do I Know This Already? Quiz 507

Foundation Topics 510

DTMF 510

CUCM Call-Routing Options 514

MGCP Gateway 516

H.323 Gateway 517

SIP Trunk 518

Cisco IOS XE Gateway Settings for ISDN Routing 519

Codec Preference List 520

Dial Peers 521

Voice Translation Rules and Profiles 526

Configure and Troubleshoot ISDN BRI 530

Step 1: Configuring BRI NT and TE Interfaces 530

Step 2: Verifying the BRI Interfaces 532

Configure and Troubleshoot ISDN PRI 533

Step 1: Configuring PRI Interfaces on the IOS XE Gateway 534

Step 2: Verifying PRI Interfaces 535

Exam Preparation Tasks 536

Review All Key Topics 537

Define Key Terms 537

Command Reference to Check Your Memory 537

Q&A 544

Part VI Collaboration Applications 547

Chapter 23 Understanding Cisco Unity Connection 548

Do I Know This Already? Quiz 549

Foundation Topics 550

Cisco Unity Connection Integration 550

Cisco Unity Connection System Settings 554

Cisco Unity Connection Call Handlers 555

Cisco Unity Connection Call Routing 556

Cisco Unity Connection Distribution Lists 558

Cisco Unity Connection Authentication Rules 558

Cisco Unity Connection Dial Plan 558

Exam Preparation Tasks 559

Review All Key Topics 559

Define Key Terms 559

Q&A 559

Chapter 24 Cisco Unity Connection End-User and Voice Mailbox 560

Do I Know This Already? Quiz 561

Foundation Topics 563

Cisco Unity Connection End-User Templates 563

User Templates Basics 567

Default Class of Service 569

Password Settings and Roles 570

Transfer Rules and Greetings 571

Call Actions 572

Message Actions and Caller Input 573

TUI Experience 575

Cisco Unity Connection End Users 576

Cisco Unity Connection Voice Mailboxes 582

Exam Preparation Tasks 584

Review All Key Topics 584

Define Key Terms 585

Q&A 585

Chapter 25 CUCM IM and Presence Service 586

Do I Know This Already? Quiz 586

Foundation Topics 589

CUCM IM and Presence Service Features and Functionalities 589

CUCM IM and Presence Service Architecture 591

CUCM IM and Presence Service High Availability 597

Configure the CUCM IM and Presence Server 598

Exam Preparation Tasks 606

Review All Key Topics 606

Define Key Terms 607

Q&A 607

Chapter 26 Users and Cisco Jabber Soft Clients 608

Do I Know This Already? Quiz 609

Foundation Topics 611

Registration Options for Jabber Client 611

Softphone Mode 612

Deskphone Mode 615

Hybrid Message Service 616

Team Messaging Mode 619

Configure Cisco Unified Communications Manager for Jabber Client 620

Configure End-User Accounts 620

Configure Cisco Unified Client Services Framework (CSF) Phone 622

Add CSF Phone to End-User Account 624

Computer Telephony Integration (CTI) and Other Considerations 625

Exam Preparation Tasks 630

Review All Key Topics 630

Define Key Terms 630

Q&A 631

Part VII Troubleshooting Collaboration Components 633

Chapter 27 Troubleshooting Endpoints 634

Do I Know This Already? Quiz 635

Foundation Topics 637

Accessing Logs on Cisco Unified IP Phones 637

Accessing Logs on CE Software-Based Endpoints 639

Log Collection 639

Log Bundle 641

Call Signaling and Quality 644

Signaling and Media Detail Capture 645

Common Registration Issues 647

Common Call Setup Issues 652

Common Media Issues 655

Troubleshooting Cisco Jabber 659

Exam Preparation Tasks 663

Review All Key Topics 663

Define Key Terms 664

Q&A 664

Chapter 28 Cisco Unified Communications Manager Reports 666

Do I Know This Already? Quiz 666

Foundation Topics 668

Dialed Number Analyzer 668

CAR Tool 670

CDR and CMR Logs on CUCM 673

User Reports on CUCM 676

System Reports on CUCM 677

Device Reports on CUCM 679

Exam Preparation Tasks 680

Review All Key Topics 680

Define Key Terms 681

Q&A 681

Chapter 29 Real-Time Monitoring Tool (RTMT) 682

Do I Know This Already? Quiz 682

Foundation Topics 684

Cisco Unified RTMT Overview 684

Monitor Systems with RTMT 688

Monitor the CUCM with RTMT 693

Exam Preparation Tasks 697

Review All Key Topics 697

Define Key Terms 698

Q&A 698

Chapter 30 Understanding the Disaster Recovery System 700

Do I Know This Already? Quiz 700

Foundation Topics 702

Disaster Recovery System Overview 702

Backup Cisco Unified Communications Solutions 704

Restore Cisco Unified Communications Solutions 707

Exam Preparation Tasks 709

Review All Key Topics 709

Define Key Terms 709

Q&A 709

Chapter 31 Monitoring Voicemail in Cisco Unity Connection 710

Do I Know This Already? Quiz 710

Foundation Topics 712

Generate Reports on Cisco Unity Connection 712

Generate Reports in Cisco Unified Serviceability 718

Use Reports for Troubleshooting and Maintenance 720

Exam Preparation Tasks 724

Review All Key Topics 724

Define Key Terms 725

Q&A 725

Part VIII Final Preparation 727

Chapter 32 Final Preparation 728

Hands-on Activities 728

Suggested Plan for Final Review and Study 728

Summary 729

Part IX Appendices 731

Appendix A Answers to the Do I Know This Already? Quizzes and Q&A Sections 732

Appendix B Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801) Exam Updates 762

Glossary 765





Online Elements

Appendix C Memory Tables

Appendix D Memory Tables Answer Key

Appendix E Study Planner

Glossary