Participatory IT Design: Designing for Business and Workplace Realities (Hardcover)

Description:

The goal of participatory IT design is to set sensible, general, and workable guidelines for the introduction of new information technology systems into an organization. Reflecting the latest systems-development research, this book encourages a business- oriented and socially sensitive approach that takes into consideration the specific organizational context as well as first-hand knowledge of users' work practices and allows all stakeholders -- users, management, and staff -- to participate in the process. Participatory IT Design is a guide to the theory and practice of this process that can be used as a reference work by IT professionals and as a textbook for classes in information technology at introductory through advanced levels. Drawing on the work of a ten-year research program in which the authors worked with Danish and American companies, the book offers a framework for carrying out IT design projects as well as case studies that stand as examples of the process.

The method presented in Participatory IT Design -- known as the MUST method, after a Danish acronym for theories and methods of initial analysis and design activities -- was developed and tested in thirteen industrial design projects for companies and organizations that included an American airline, a multinational pharmaceutical company, a national broadcasting corporation, a multinational software house, and American and Danish universities. The first part of the book introduces the concepts and guidelines on which the method is based, while the second and third parts are designed as a practical toolbox for utilizing the MUST method. Part II describes the four phases of a design project -- initiation, in-line analysis, in-depth analysis, and innovation. Part III explains the method's sixteen techniques and related representation tools, offering first an overview and then specific descriptions of each in separate sections.

Keld Bødker is Associate Professor of Computer Science at Roskilde University, Denmark.

Finn Kensing is Associate Professor at The IT University of Copenhagen, Denmark.

Jesper Simonsen is Associate Professor of Computer Science at Roskilde University, Denmark.

 

Table of Contents:

List of Illustrations			xiii
	Preface			xvii
			Acknowledgments	xvii
	Introduction			1
			Target Audience and Structure	3
I	Concepts and Principles			9
1	IT Design			11
2	Principles of the Method			53
II	Phases of the Method			81
3	Phases, Decisions, and Contexts			83
4	Initiation Phase: Project Establishment			91
5	In-Line Analysis Phase: Strategic Alignment Analysis			117
6	In-Depth Analysis Phase: Ethnographically Inspired Analysis			139
7	Innovation Phase: Vision Development			165
III	Method, Tools, and Techniques			195
8	An Overview of Techniques			197
9	Tools and Techniques			217
	Epilogue: How to Make Use of the Book			305
	References			323
	MUST Publications			331
	Index			335

描述：
參與式資訊科技設計的目標是為組織引入新的資訊科技系統設定明智、一般和可行的指導方針。本書反映了最新的系統開發研究，鼓勵以商業為導向且具有社會敏感性的方法，考慮特定的組織背景以及使用者工作實踐的第一手知識，並允許所有利益相關者-使用者、管理層和員工-參與其中。《參與式資訊科技設計》是這一過程的理論和實踐指南，可供資訊科技專業人員參考，也可作為初級到高級水平的資訊技術課程的教科書使用。本書基於作者與丹麥和美國公司合作的十年研究計劃，提供了一個執行資訊科技設計項目的框架，以及作為過程示例的案例研究。

《參與式資訊科技設計》中介紹的方法稱為MUST方法，該方法是根據丹麥的一個縮寫（用於初始分析和設計活動的理論和方法）開發和測試的，並在包括美國航空公司、跨國製藥公司、國家廣播公司、跨國軟件公司以及美國和丹麥大學在內的13個工業設計項目中進行了應用。本書的第一部分介紹了該方法基於的概念和指南，而第二部分和第三部分則設計為利用MUST方法的實用工具箱。第二部分描述了設計項目的四個階段-啟動、線上分析、深入分析和創新。第三部分解釋了該方法的16種技術和相關的表示工具，首先提供概述，然後在單獨的部分中提供具體描述。

Keld Bødker是丹麥Roskilde大學計算機科學副教授。
Finn Kensing是丹麥哥本哈根IT大學副教授。
Jesper Simonsen是丹麥Roskilde大學計算機科學副教授。

目錄：
插圖清單
前言
致謝
第一部分：參與式資訊科技設計的概念和指南
第二部分：設計項目的四個階段
第三部分：方法的16種技術和相關表示工具