Participatory IT Design: Designing for Business and Workplace Realities (Paperback)

Keld Bødker, Finn Kensing, Jesper Simonsen

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商品描述

The goal of participatory IT design is to set sensible, general, and workable guidelines for the introduction of new information technology systems into an organization. Reflecting the latest systems-development research, this book encourages a business- oriented and socially sensitive approach that takes into consideration the specific organizational context as well as first-hand knowledge of users' work practices and allows all stakeholders—users, management, and staff—to participate in the process. Participatory IT Design is a guide to the theory and practice of this process that can be used as a reference work by IT professionals and as a textbook for classes in information technology at introductory through advanced levels. Drawing on the work of a ten-year research program in which the authors worked with Danish and American companies, the book offers a framework for carrying out IT design projects as well as case studies that stand as examples of the process.

The method presented in Participatory IT Design—known as the MUST method, after a Danish acronym for theories and methods of initial analysis and design activities—was developed and tested in thirteen industrial design projects for companies and organizations that included an American airline, a multinational pharmaceutical company, a national broadcasting corporation, a multinational software house, and American and Danish universities. The first part of the book introduces the concepts and guidelines on which the method is based, while the second and third parts are designed as a practical toolbox for utilizing the MUST method. Part II describes the four phases of a design project—initiation, in-line analysis, in-depth analysis, and innovation. Part III explains the method's sixteen techniques and related representation tools, offering first an overview and then specific descriptions of each in separate sections.

商品描述(中文翻譯)

參與式資訊科技設計的目標是為組織引入新的資訊科技系統設定明智、一般且可行的指導方針。本書反映了最新的系統開發研究,鼓勵以商業為導向且具有社會敏感性的方法,考慮特定的組織背景以及使用者工作實踐的第一手知識,讓所有利害關係人-使用者、管理層和員工-參與其中。《參與式資訊科技設計》是這個過程的理論和實踐指南,可供資訊科技專業人士參考,也可作為初級到高級水平的資訊科技課程的教科書。本書借鑒了作者與丹麥和美國公司合作的十年研究計劃的成果,提供了一個執行資訊科技設計項目的框架,並通過案例研究作為實踐的示例。

《參與式資訊科技設計》中介紹的方法稱為MUST方法,該方法是根據丹麥的一個縮寫,代表了初始分析和設計活動的理論和方法。該方法在包括美國航空公司、跨國製藥公司、國家廣播公司、跨國軟件公司以及美國和丹麥大學在內的13個工業設計項目中得到了開發和測試。本書的第一部分介紹了該方法所基於的概念和指導方針,而第二部分和第三部分則設計為利用MUST方法的實用工具箱。第二部分描述了設計項目的四個階段-啟動、內部分析、深入分析和創新。第三部分解釋了該方法的十六種技術和相關的表示工具,首先提供概述,然後在單獨的部分中進行具體描述。