Performance Dashboards: Measuring, Monitoring, and Managing Your Business (Hardcover)

Tips, techniques, and trends on how to use dashboard technology to optimize business performance

Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.

Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.

Table of Contents

Foreword.

Preface.

Acknowledgments.

Part I: The Landscape for Performance Dashboards.

Chapter 1: What Are Performance Dashboards?

The Context for Performance Dashboards.

Composition of Performance Dashboards.

Performance Management Architecture.

Summary.

Chapter 2: The Role of Business Performance Management.

The Landscape.

A Framework for BPM.

BPM Trends.

Summary.

Chapter 3: The Role of Business Intelligence.

The Value of Business Intelligence.

Business Intelligence Landscape.

Summary.

Chapter 4: Assessing Your Organizational Readiness.

Readiness Criteria.

Summary.

Chapter 5 Assessing Your Technical Readiness.

Business Intelligence Maturity Model.

Summary.

Part II: Performance Dashboards in Action.

Chapter 6: Types of Performance Dashboards.

Differentiating Performance Dashboards.

Performance Dashboard Trends.

Operational Dashboards.

Tactical Dashboards.

Strategic Dashboards.

Summary.

Chapter 7: Operational Dashboards in Action: Quicken Loans, Inc.

Benefits of Operational Dashboards.

Quicken Loans’ Dashboards.

Quicken Loans’ BI Architecture.

Challenges.

Summary.

Chapter 8: Tactical Dashboards in Action: International Truck and Engine Corp.

Benefits of Tactical Dashboards.

Next-Generation Business Intelligence.

Characteristics of Tactical Dashboards.

Challenges.

Summary.

Chapter 9: Strategic Dashboards in Action: Hewlett Packard Co.

Benefits of Strategic Dashboards.

Balanced Scorecards.

Deploying Strategic Dashboards.

Summary.

Part III: Critical Success Factors: Tips from the Trenches.

Chapter 10: How to Launch the Project.

Selling the Project.

Secure Funding.

Where to Start?

Create a Strong Team.

Summary.

Chapter 11: How to Create Effective Metrics.

Tools of Change.

Understanding Metrics.

KPI Characteristics.

Creating Metrics.

Summary.

Chapter 12: How to Design Effective Dashboard Screens.

General Guidelines for Managing the Design Process.

Specific Guidelines for Creating the Visual Interface.

Sample Techniques.

Navigation Techniques.

Summary.

Chapter 13: How to Link and Integrate Performance Dashboards.

Approaches to Integration.

Centralized Approach.

Federated Approach.

Consolidation Approaches.

Summary.

Chapter 14: How to Align Business and IT.

Pitched Battles.

General Counseling.

Alignment Tactics.

Summary.

Chapter 15: How to Ensure Adoption and Manage Performance.

Two Tasks.

Strategies to Ensure Adoption.

Performance Management Strategies.

Summary.

Appendix: Criteria for Evaluating Performance Dashboards.

Glossary.

Index.