Performance Dashboards: Measuring, Monitoring, and Managing Your Business (Hardcover)
Wayne W. Eckerson
- 出版商: Wiley
- 出版日期: 2005-10-14
- 定價: $1,400
- 售價: 2.8 折 $399
- 語言: 英文
- 頁數: 320
- 裝訂: Hardcover
- ISBN: 0471724173
- ISBN-13: 9780471724179
-
相關分類:
大數據 Big-data、管理與領導 Management-leadership、Information-management
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商品描述
Tips, techniques, and trends on how to use dashboard technology to optimize business performance
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Table of Contents
Foreword.Preface.
Acknowledgments.
Part I: The Landscape for Performance Dashboards.
Chapter 1: What Are Performance Dashboards?
The Context for Performance Dashboards.
Composition of Performance Dashboards.
Performance Management Architecture.
Summary.
Chapter 2: The Role of Business Performance Management.
The Landscape.
A Framework for BPM.
BPM Trends.
Summary.
Chapter 3: The Role of Business Intelligence.
The Value of Business Intelligence.
Business Intelligence Landscape.
Summary.
Chapter 4: Assessing Your Organizational Readiness.
Readiness Criteria.
Summary.
Chapter 5 Assessing Your Technical Readiness.
Business Intelligence Maturity Model.
Summary.
Part II: Performance Dashboards in Action.
Chapter 6: Types of Performance Dashboards.
Differentiating Performance Dashboards.
Performance Dashboard Trends.
Operational Dashboards.
Tactical Dashboards.
Strategic Dashboards.
Summary.
Chapter 7: Operational Dashboards in Action: Quicken Loans, Inc.
Benefits of Operational Dashboards.
Quicken Loans’ Dashboards.
Quicken Loans’ BI Architecture.
Challenges.
Summary.
Chapter 8: Tactical Dashboards in Action: International Truck and Engine Corp.
Benefits of Tactical Dashboards.
Next-Generation Business Intelligence.
Characteristics of Tactical Dashboards.
Challenges.
Summary.
Chapter 9: Strategic Dashboards in Action: Hewlett Packard Co.
Benefits of Strategic Dashboards.
Balanced Scorecards.
Deploying Strategic Dashboards.
Summary.
Part III: Critical Success Factors: Tips from the Trenches.
Chapter 10: How to Launch the Project.
Selling the Project.
Secure Funding.
Where to Start?
Create a Strong Team.
Summary.
Chapter 11: How to Create Effective Metrics.
Tools of Change.
Understanding Metrics.
KPI Characteristics.
Creating Metrics.
Summary.
Chapter 12: How to Design Effective Dashboard Screens.
General Guidelines for Managing the Design Process.
Specific Guidelines for Creating the Visual Interface.
Sample Techniques.
Navigation Techniques.
Summary.
Chapter 13: How to Link and Integrate Performance Dashboards.
Approaches to Integration.
Centralized Approach.
Federated Approach.
Consolidation Approaches.
Summary.
Chapter 14: How to Align Business and IT.
Pitched Battles.
General Counseling.
Alignment Tactics.
Summary.
Chapter 15: How to Ensure Adoption and Manage Performance.
Two Tasks.
Strategies to Ensure Adoption.
Performance Management Strategies.
Summary.
Appendix: Criteria for Evaluating Performance Dashboards.
Glossary.
Index.
商品描述(中文翻譯)
描述
這本書介紹了如何使用儀表板技術來優化業務績效的技巧、技術和趨勢。業務績效管理是一門熱門的管理學科，當它得到信息技術的支持時，可以提供巨大的價值。通過案例研究和行業研究，本書展示了領先企業如何使用績效儀表板來執行戰略、優化業務流程和提高績效。
Wayne W. Eckerson（位於麻薩諸塞州Hingham）是數據倉儲研究所（TDWI）的研究主任，該機構是全球領先的商業智能和數據倉儲專業人士協會，提供高質量、深入的教育、培訓和研究。他是SearchCIO.com、DM Review、Application Development Trends、Business Intelligence Journal和TDWI Case Studies & Solution的專欄作家。
目錄
前言
前言
致謝
第一部分：績效儀表板的背景
第1章：什麼是績效儀表板？
績效儀表板的背景
績效儀表板的組成
績效管理架構
總結
第2章：業務績效管理的角色
績效儀表板的背景
業務績效管理的框架
業務績效管理的趨勢
總結
第3章：商業智能的角色
商業智能的價值
商業智能的背景
總結
第4章：評估組織準備度
準備度標準
總結
第5章：評估技術準備度
商業智能成熟度模型
總結
第二部分：績效儀表板的應用
第6章：不同類型的績效儀表板
區分績效儀表板
績效儀表板的趨勢
操作儀表板
戰術儀表板
戰略儀表板
總結
第7章：操作儀表板的應用：Quicken Loans, Inc.
操作儀表板的好處
Quicken Loans的儀表板
Quicken Loans的商業智能架構
挑戰
總結
第8章：戰術儀表板的應用：International Truck and Engine Corp.
戰術儀表板的好處
下一代商業智能
戰術儀表板的特點
挑戰
總結
第9章：戰略儀表板的應用：Hewlett Packard Co.
戰略儀表板的好處
平衡計分卡
部署戰略儀表板
總結
第三部分：關鍵成功因素：來自前線的技巧
第10章：如何啟動項目
推銷項目
確保資金
從哪裡開始？
建立強大的團隊
總結
第11章：如何創建有效的指標
變革的工具
理解指標
關鍵績效指標的特點
創建指標
總結
第12章：如何設計有效的儀表板屏幕
管理設計過程的一般指南
創建視覺界面的具體指南
示例技術
導航技術
總結
第13章：如何連接和整合績效儀表板。
