Operations Management, 12/e (IE-Paperback)
暫譯: 運營管理，第12版 (IE-平裝本)

Lee Krajewski , Manoj Malhotra , Larry Ritzman

Operations Management, 12/e (IE-Paperback)

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商品描述

本書序言

●New - A Unifying Central Figure introduces each chapter that embodies our philosophy of operations management, that adheres to the “building block” approach including:

  • *Part 1, a discussion on how to design and manage processes or  “journeys” at the firm level. These processes must effectively satisfy customer demands.
  • *Part 2 teaches students how firms forecast their demands and satisfy them with appropriate inventory and scheduling practices.
  • *Part 3 demonstrates how the building blocks are connected into supply chains, linking the process in one firm with those of another. All three levels of the diagram are linked with feedback loops.

●New and Updated - Five new Chapter-Opening Vignettes engage and stimulate students’ interest by profiling how real companies like CVS Pharmacy, Airbus, Microsoft, Ford Motor Company, and the Burj Khalifa, the tallest building in the world, apply specific operational issues addressed in each chapter.
●New and Updated - Eleven new Managerial Practices provide current examples of how companies (successfully or unsuccessfully) deal with process and supply chain issues facing them as they run their operations. Examples range from the scheduling of major league baseball umpires to the use of drones in a disaster relief supply chain.

本書特色

●Chapter 3, “Quality and Performance,” introduces a systems approach to total quality management and emphasizes its importance with an integrating diagram that explains the interactions between continuous improvement, employee involvement, management commitment, and analytical process thinking.  
●Chapter 1, “Using Operations to Create Value,” includes a discussion on the Internet of things(IoT), which relates to the interconnectivity of objects that can collect and exchange data without human intervention.
●Chapter 14, “Supply Chain Integration,” teaches students how a disruptive technology such as additive manufacturing (AM, also called 3-D printing) can reduce material inputs and make supply chains more flexible.

商品描述(中文翻譯)

本書序言

● 新增 - 一個統一的核心概念介紹每一章，體現我們的運營管理哲學，遵循「基石」方法，包括：


  • * 第1部分，討論如何在公司層面設計和管理流程或「旅程」。這些流程必須有效滿足客戶需求。

  • * 第2部分教導學生公司如何預測需求，並以適當的庫存和排程實踐來滿足這些需求。

  • * 第3部分展示如何將這些基石連接成供應鏈，將一家公司內的流程與另一家公司的流程聯繫起來。圖表的三個層級都通過反饋迴路相連。

● 新增和更新 - 五個新的章節開場小品吸引並激發學生的興趣，通過介紹像 CVS Pharmacy、Airbus、Microsoft、Ford Motor Company 和世界最高建築哈利法塔等真實公司如何應用每章所討論的具體運營問題。

● 新增和更新 - 十一個新的管理實踐提供當前公司（成功或不成功）如何處理運營中面臨的流程和供應鏈問題的例子。例子範圍從大聯盟棒球裁判的排程到在災難救援供應鏈中使用無人機。

本書特色

● 第3章，「質量與績效」，介紹了全面質量管理的系統方法，並通過一個整合圖解釋持續改進、員工參與、管理承諾和分析性流程思維之間的互動，強調其重要性。

● 第1章，「利用運營創造價值」，包括對物聯網（Internet of Things, IoT）的討論，該技術涉及能夠在無需人類干預的情況下收集和交換數據的物體之間的互聯性。

● 第14章，「供應鏈整合」，教導學生如何像增材製造（Additive Manufacturing, AM，也稱為3D列印）這樣的顛覆性技術可以減少材料投入並使供應鏈更具靈活性。

目錄大綱

1. Using Operations to Create Value
PART I: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Capacity Planning
5. Constraint Management
6. Lean Systems
7. Project Management
PART II: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory management
10. Operations Planning and Scheduling
11. Resource Planning
PART III: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
Appendix: Normal Distribution
MYLAB OPERATIONS MANAGEMENT SUPPLEMENTS
Supplement E: Simulation
Supplement F: Financial Analysis
Supplement G: Acceptance Sampling Plans
Supplement H: Measuring Output Rates
Supplement I: Learning Curve Analysis
Supplement J: Operations Scheduling
Supplement K: Layout 

目錄大綱(中文翻譯)

1. Using Operations to Create Value

PART I: MANAGING PROCESSES

2. Process Strategy and Analysis

3. Quality and Performance

4. Capacity Planning

5. Constraint Management

6. Lean Systems

7. Project Management

PART II: MANAGING CUSTOMER DEMAND

8. Forecasting

9. Inventory management

10. Operations Planning and Scheduling

11. Resource Planning

PART III: MANAGING SUPPLY CHAINS

12. Supply Chain Design

13. Supply Chain Logistic Networks

14. Supply Chain Integration

15. Supply Chain Sustainability

Appendix: Normal Distribution

MYLAB OPERATIONS MANAGEMENT SUPPLEMENTS

Supplement E: Simulation

Supplement F: Financial Analysis

Supplement G: Acceptance Sampling Plans

Supplement H: Measuring Output Rates

Supplement I: Learning Curve Analysis

Supplement J: Operations Scheduling

Supplement K: Layout 

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