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商品描述
Conversational AI is a hands-on guide to building custom virtual assistants for a wide variety of use cases. Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled chatbots that are revolutionizing the customer service industry. Conversational AI is a hands-on guide to building custom virtual assistants for a wide variety of use cases. You'll dive right into developing an assistant capable of identifying top user requests and making a suitable response for each request type. Once you've got the basics, you'll master a multi-step process flow that can be easily adapted for both text and voice assistants. You'll learn how to hone your assistant by writing better dialog, training and improving its underlying machine learning, and spotting issues like abandonment and underperformance. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications.
商品描述(中文翻譯)
「對話式人工智慧」是一本實用指南，教你如何建立各種用途的自訂虛擬助手。設計、開發和部署與客戶對話、解決問題並優化支援服務的人工智慧解決方案。《對話式人工智慧：有效運作的聊天機器人》教你如何創建正在改變客戶服務行業的人工智慧聊天機器人。這本書是一本實用指南，教你如何建立各種用途的自訂虛擬助手。你將直接開始開發一個能夠識別頂級用戶請求並對每種請求類型做出適當回應的助手。一旦掌握了基礎知識，你將學會一個多步驟流程，可輕鬆適應文字和語音助手。你將學習如何通過撰寫更好的對話、訓練和改進底層機器學習以及發現問題（如放棄和表現不佳）來提升助手的能力。購買印刷版書籍將包含一本免費的PDF、Kindle和ePub電子書，由Manning Publications提供。
作者簡介
Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He's the co-host of the AI Zen podcast. Andrew has extensive experience deploying high-volume virtual assistants and has been working in AI solutions since 2012.
作者簡介(中文翻譯)
Andrew R. Freed 是 IBM 的高級技術人員和資深發明家。他是 AI Zen podcast 的共同主持人。Andrew 在部署高容量虛擬助手方面擁有豐富的經驗，並且自 2012 年以來一直從事 AI 解決方案的工作。
