The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google
暫譯: 使用 Dialogflow 和 Google Cloud 的對話式 AI 完全指南：在 Google 上構建高級企業聊天機器人、語音和電話代理

Boonstra, Lee

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google
  • 出版商: Apress
  • 出版日期: 2021-06-24
  • 售價: $2,370
  • 貴賓價: 9.5 折 $2,252
  • 語言: 英文
  • 頁數: 408
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1484270134
  • ISBN-13: 9781484270134
  • 相關分類: Chatbot、Google Cloud、人工智慧

    • 海外代購書籍(需單獨結帳)

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商品描述

Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context.

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.

After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.


​​What You Will Learn

  • Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is used
  • Create Dialogflow projects for individuals and enterprise usage
  • Work with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track context
  • Build bots quickly using prebuilt agents, small talk modules, and FAQ knowledge bases
  • Use Dialogflow for an out-of-the-box agent review
  • Deploy text conversational UIs for web and social media channels
  • Build voice agents for voice assistants, phone gateways, and contact centers
  • Create multilingual chatbots
  • Orchestrate many sub-chatbots to build a bigger conversational platform
  • Use chatbot analytics and test the quality of your Dialogflow agent
  • See the new Dialogflow CX concepts, how Dialogflow CX fits in, and what's different in Dialogflow CX

Who This Book Is For

Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google's conversational AI/cloud technology.

商品描述(中文翻譯)

建立企業聊天機器人，適用於網頁、社交媒體、語音助手、物聯網 (IoT) 和電話聯絡中心，使用 Google 的 Dialogflow 對話式人工智慧技術。本書將解釋如何使用 Google 開始進行對話式人工智慧，以及企業用戶如何將 Dialogflow 作為 Google Cloud 的一部分。內容將涵蓋核心概念，如 Dialogflow 基本要素、在網頁和社交媒體渠道上部署聊天機器人，以及構建語音代理，包括意圖 (intents)、實體 (entities) 和上下文 (context) 的進階技巧和竅門。

《使用 Dialogflow 和 Google Cloud 的對話式人工智慧權威指南》還解釋了如何構建多語言聊天機器人，將子聊天機器人編排成更大的對話平台，使用虛擬代理分析與流行工具（如 BigQuery 或 Chatbase），以及構建語音機器人。最後將涵蓋更進階的使用案例，如構建履行功能、建立自己的整合、保護聊天機器人，以及使用 Dialogflow SDK 和其他 Google Cloud 機器學習 API 構建自己的語音平台。

閱讀本書後，您將了解如何使用流行的 Google 工具（如 Dialogflow、Google Cloud AI、Cloud Run、Cloud Functions 和 Chatbase）構建跨渠道的企業機器人。

您將學到的內容：
- 探索 Dialogflow、Dialogflow Essentials、Dialogflow CX 及其機器學習的應用
- 為個人和企業使用創建 Dialogflow 專案
- 使用 Dialogflow 的基本概念，如意圖、實體、自定義實體、系統實體、組合體，以及如何追蹤上下文
- 使用預建代理、小對話模組和常見問題知識庫快速構建機器人
- 使用 Dialogflow 進行即時代理審查
- 部署文本對話式用戶介面於網頁和社交媒體渠道
- 為語音助手、電話閘道和聯絡中心構建語音代理
- 創建多語言聊天機器人
- 將多個子聊天機器人編排以構建更大的對話平台
- 使用聊天機器人分析並測試您的 Dialogflow 代理的質量
- 了解新的 Dialogflow CX 概念，Dialogflow CX 的適用情境，以及 Dialogflow CX 的不同之處

本書適合對使用 Google 的對話式人工智慧/雲技術構建網頁、社交媒體、語音助手或聯絡中心聊天機器人感興趣的所有人。

作者簡介

Lee Boonstra is a senior developer advocate at Google working with conversational AI. In this role she focuses on Dialogflow, Contact Center AI and speech technology. Lee is based in Amsterdam, the Netherlands, where she has been working with different technologies over the past 15 years, ranging from web/mobile, Ext JS, Sencha Touch, and Node.js, to conversational AI, Dialogflow, Actions on Google and Contact Centers.


Over the years she has helped many brands and enterprises to build and deploy conversational AI solutions (chatbots and voice assistants) at enterprise scale. She's worn different hats from engineer to technical trainer to sales engineer to developer advocate. Prior to Google, Lee worked at Sencha Inc.


You can find Lee on online via the Twitter handle: @ladysign.

作者簡介(中文翻譯)

李博恩斯特拉（Lee Boonstra）是 Google 的資深開發者倡導者，專注於對話式人工智慧。在這個角色中，她主要關注 Dialogflow、Contact Center AI 和語音技術。李目前居住在荷蘭阿姆斯特丹，過去 15 年來，她接觸了多種技術，從網頁/行動裝置、Ext JS、Sencha Touch 和 Node.js，到對話式人工智慧、Dialogflow、Actions on Google 和聯絡中心。

多年來，她幫助許多品牌和企業在企業規模上建立和部署對話式人工智慧解決方案（聊天機器人和語音助手）。她曾擔任過不同的職位，從工程師到技術培訓師，再到銷售工程師和開發者倡導者。在加入 Google 之前，李曾在 Sencha Inc. 工作。

您可以透過 Twitter 帳號 @ladysign 在線上找到李。

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