Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): With Expanded Coverage of Parature, ADX and FieldOne

Marc Wolenik

  • 出版商: SAMS
  • 出版日期: 2016-09-09
  • 定價: $2,450
  • 售價: 6.0$1,470
  • 語言: 英文
  • 頁數: 1520
  • 裝訂: Paperback
  • ISBN: 0672337606
  • ISBN-13: 9780672337604
  • 相關分類: 企業資源規劃 Erp
  • 立即出貨 (庫存=1)

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商品描述

Microsoft Dynamics®CRM 2016 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring, customizing, and operating Dynamics to serve your organization’s unique needs. He illuminates Microsoft’s renewed focus on services, via the Interactive Service Hub (ISH) and advanced cross-platform mobile client support. You’ll also find extensive new coverage of key enhancements including xRM, Adxstudio Portals, FieldOne, Parature, Voice of the Customer, and FantasySalesTeam gamification.



In addition, this book is part of Sam’s Content Update Program. As Microsoft updates features of Windows 10, sections of this book will be updated or new sections will be added to match the updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection.


Wolenik’s example-rich guidance will be invaluable to every IT professional who intends to work with Dynamics CRM 2016, regardless of her experience with Dynamics, Salesforce, or other CRM solutions. Drawing on extensive insider knowledge, he systematically explains how Dynamics CRM 2016 works, why it works that way, and how to maximize its value. You’ll find proven best practices for using every significant Dynamics capability–information available in no other book.

 

Detailed information on how to…

 

  • Compare each version of Dynamics CRM 2016, make your best choice, and deploy painlessly
  • Leverage Dynamics CRM 2016 as a complete customer engagement solution for all channels and devices
  • Quickly apply capabilities that previously required extensive programming or complex workarounds
  • Efficiently manage accounts, leads, campaigns, collateral, cases, contacts, opportunities, orders, products, quotes, invoices, teams, and more
  • Integrate schedules, cases, contacts, and product/service information
  • Build powerful automated workflows, processes, and complete solutions
  • Customize product catalogs to reduce SKUs, create bundles, and define up-sells or cross-sells
  • Capture the Voice of the Customer with powerful new survey tools
  • Build state-of-the-art customer service dashboards
  • Create seamless, mobile-optimized self-service web portals with Adxstudio
  • Make CRM more fun and compelling with FantasySalesTeam games
  • Extend Dynamics CRM 2016 with custom plug-ins and add-ons

 

商品描述(中文翻譯)

《Microsoft Dynamics CRM 2016 Unleashed》提供了從頭到尾的指導,包括規劃、定制、部署、整合、管理和保護 Dynamics CRM 2016 的每個新的線上和本地版本。領先的 Dynamics 實施者 Marc Wolenik 提供了全面的配置、定制和操作 Dynamics 的覆蓋範圍,以滿足您組織的獨特需求。他闡明了微軟對服務的重新關注,通過互動服務中心(ISH)和先進的跨平台移動客戶端支持。您還會找到對關鍵增強功能的廣泛新覆蓋,包括 xRM、Adxstudio Portals、FieldOne、Parature、Voice of the Customer 和 FantasySalesTeam gamification。

此外,本書是 Sam 的內容更新計劃的一部分。隨著微軟更新 Windows 10 的功能,本書的部分章節將進行更新或新增以配合軟件的更新。這些更新將通過本書的免費網絡版傳遞給您,可以在任何互聯網連接下訪問。

Wolenik 的示例豐富的指導對於每個打算使用 Dynamics CRM 2016 的 IT 專業人士都是寶貴的,無論她對 Dynamics、Salesforce 或其他 CRM 解決方案有多少經驗。他根據豐富的內部知識,系統地解釋了 Dynamics CRM 2016 的工作原理,為什麼以這種方式工作,以及如何最大化其價值。您將找到使用每個重要 Dynamics 功能的成熟最佳實踐,這些信息在其他書籍中無法找到。

關於如何詳細信息...

- 比較 Dynamics CRM 2016 的每個版本,做出最佳選擇,並無痛部署
- 利用 Dynamics CRM 2016 作為全渠道和多設備的完整客戶參與解決方案
- 快速應用以前需要大量編程或複雜解決方案的能力
- 高效管理帳戶、銷售線索、市場活動、宣傳材料、案例、聯繫人、機會、訂單、產品、報價、發票、團隊等
- 整合日程安排、案例、聯繫人和產品/服務信息
- 構建強大的自動化工作流程、流程和完整解決方案
- 定制產品目錄以減少 SKU,創建捆綁銷售,定義附加銷售或交叉銷售
- 使用強大的新調查工具捕獲客戶的聲音
- 建立最先進的客戶服務儀表板
- 使用 Adxstudio 創建無縫、優化移動自助網站
- 通過 FantasySalesTeam 遊戲使 CRM 更有趣和引人入勝
- 通過自定義插件和附加組件擴展 Dynamics CRM 2016